Hilton Garden Inn Cupertino

Everything went well, very satisfed.

Breakfast menu was poor. Not enough made and bacon was extremely greasy

Very clean but room phone was broken

Great place to stay

Room and hotel was clean but rooms only made up every three days

I had a very disappointing experience during my stay. I lost one of my personal items in the hotel and tried multiple times to contact the staff, but never received a response. Additionally, the breakfast experience was uncomfortable — the server kept staring at guests while they were picking food, which felt very awkward and impolite. Overall, the lack of responsiveness and professionalism made my stay unpleasant.

Clean and easy parking

Parking is very secure! We never have any issues with parking!

Nothing

Very nice staff and beautiful hotel

It seemed well equipped I didn't use it

Room was verry clean had a problem whetting for one of the rooms that was not ready and was given another room, but the room was clean we needed a hear dryer it did not work other than that was a great hotel better than the Hyatt in town where we stayed last time we were there that had bugs all over and nothing was done about it. The gym and pool were clean and accessible and enjoyed it. Parking was difficult they were redoing the black top with pant could have been handle better otherwise went well. Staff was pleasant but was not personable. Except for Johen who ran the food area and service I give him an excellent ratting he was verry kind and personable to all and mad us feel welcome and at home no matter what was going wrong he made my stay there feel bather than the other staff.

Good parking and close to shops at the Cupertino village. Route 280 close by which is excellent to get around.

Credit card system down, hotel key making system down, fridge with snacks down, parking under construction so had to park a ways down the street, hotel rooom keycard door locks unreliable. Front desk staff valiantly attempted to put on a brave face and were pleasant and helpful but hotel was not in good condition.

Solid hotel near Apple Park. Some road noise audible in our room and bedding could have been nicer/newer. I’ve definitely stayed in far nicer Hilton Garden Inns, but in Silicon Valley luxury+affordable isn’t a thing.

Very helpful staff. Clean hotel.

The facilities were all very clean. The receptionists were very kind and inviting. Overall a great stay I simply expected slightly more spacious rooms.

Great staff!

Everything was very clean and comfortable

In both rooms unable to change thermostat temperature. Bedroom stayed in cooling system and in the morning was 62 degrees, couldn't get heating turned on. Turned off HVAC switch completely. In living room, similar except thermostat said it was on heating system but was blowing cold air and that room around 60 degrees. Again,n turned off HVAC switch as only option. It was so cold.

Nice Hotel - we will be back!

Updated & attractive. Pillows felt amazing after a busy day., very comfortable stay.

I really enjoy staying at this hotel and usually have a great experience. However, during this visit, I noticed a couple of issues. The elevator is still broken, and since the hotel was fully booked, the one working elevator was very busy and hard to use. Also, I stayed in the same room as a previous visit, and I was disappointed to see that the dust and an old razor behind the TV were still there from my last stay. This made me question the overall cleanliness. And the AC was terrible. That said, I still love this hotel and hope these concerns can be addressed so future stays are as enjoyable as they’ve been in the past. And the staff is always the best.

everything was great, had a great experience. will be coming back.

One elevator for guests and staff. Hallways and elevator waiting areas were hot with no air. The guests upstairs had a couple of dogs that were barking throughout the night and morning. So- it maybe a one off situation but it was not a comfortable and quiet place to sleep.

Everything was nice about the property. We enjoyed all the amenities. The only thing I would suggest is to check on the swimming pool regularly. There were quite a bit of yellowjackets floating in the pool. Staff was nice and breakfast was yummy. It was the perfect place for our overnight stay and in perfect proximity to the Mountain Winery.

Very clean.

Very nice and calm hotel

We had a great stay. My only complaint was

Very good

‘Hilton’ used to mean something special. The advertisement said ‘Pool’, Restaurant. The pool was 10 x 16, literally the smallest pool I have ever seen at a hotel. All the pool furniture was sunbaked and un inviting. The ‘Restaurant produced a quality buffet for breakfast but lunch and dinner were a limited affair of prepackaged items in to go containers. One of the two elevators was out of service the entire week we booked. No problem at noon on Tuesday but the weekends were a horrid affair of 5 floors of guests going for breakfast or checking out and in. Spend a buck! The door latch locking mechanisms were so loud that you could hear every guest on the floor come back to their room when the door slammed shut. Beds were comfortable and house keeping was efficient but you had to call the front desk for more toilet paper and drinking cups. Sign posted said housekeeping would not resupply during cleaning? So change the name at least to The Shmilton so I don’t expect a quality you can’t deliver.

Just love the spacious loft type of room and the 1 1/2 bath included