Hotel in Borough of Waverley
4-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Amenities at Frensham Pond Country House Hotel & Spa
24-hour front desk
Business facilities
Restaurant
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Gym
Wheelchair accessible
Bar
Spa
WiFi/Internet
Hot tub/Jacuzzi
Garden
Sauna
Family friendly
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Borough of Waverley
Available Rooms
Things to know
Check-in: 3:00 PM
Check-out: 11:00 AM
Early check-ins and late check-out requests will be accommodated upon request and based upon availability. Unauthorized early check-ins and late checkouts will incur a penalty fee.House rules
- Kids allowed, fees apply
- No parties or events allowed without prior approval, fees apply
- Must be 25 or older to rent
Additional fees to expect
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Vogo properties are professionally cleaned after each stay.
Booking feeNo booking fees, easy credit card payments.
Service feeThis helps Vogo provide a safer and more secure booking experience.
TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.
Customer support
Customer support is handled by our partner Vogo
Ratings and reviews
7.2 / 10Good·May 2025
The hotel is located in a beautiful surroundings but the religious decorations inside the hotel might put off others. The interior needs updating
8.4 / 10Excellent·May 2025
I stayed overnight for business recently. The hotel is situated in a green and pleasant area of Surrey hills.
The room was well equipped with bottled water and coffee/tea with kettle. The bathroom shower was excellent, supplied with toiletries.
Only regret was that breakfast wasn't included in the price and didn't have time to stay for longer.
8.8 / 10Excellent·Mar 2025
I enjoined my stay very much and the food was amazing.
6.8 / 10Average·Oct 2024
On our last night, at approximately 7am, the fire alarm in our room went off, jolting us awake in a panic. Assuming there was a fire, we quickly exited our room, only to find we were the only ones outside. Concerned and confused, I called reception, only to be told that our room’s alarm was faulty. Naturally, I was extremely upset, especially given that my pregnant wife had been startled awake by the alarm—a shock that could have easily led to complications or early labor.
Upon checkout, I raised the issue again with the staff, only to be given a completely different explanation. This time, they claimed it wasn’t a faulty alarm but rather that another guest had been smoking in their room, causing the whole building’s alarms to go off. However, when we asked other guests, no one recalled hearing any alarms go off, which makes me believe the initial explanation about a faulty alarm was correct.
To make matters worse, the alarm went off twice during our stay without any apparent cause, which only raises more concerns. If there had been a real emergency, a faulty alarm could have had severe consequences. This incident was handled terribly by the management; the manager seemed indifferent and didn’t even bother to offer a sincere apology. I was simply told there was “nothing they could do.”
The safety standards at this hotel appear to be seriously lacking, and this incident should be investigated immediately. I cannot recommend this hotel to anyone concerned about their health and safety.
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