Best Western Plus Pleasanton Inn

Love this place, my dogs were happy.

Highway is right next to this property, and it's super noisy. It's hard to sleep even they offer an ear plug.

Great and friendly staff. Comfortable bed amd clean room. It did have a faint old musty smell that we could not put our finger on, though. It is close to the freeway, so it has noise but that is doable. To women were speaking in outdoor voices right by my door at 2 a.m. I knocked on the window, and they went away. Definitely a motel rather than a hotel. All in all, it served its purpose well.

Room was great Only issue is potatoes good be cooked more at breakfast just my preference

Staff were very polite and efficient. Room was clean and had everything I needed for a brief overnight stay.

Ants were in the room crawling on the toilet paper

Not as good as exoected

The hotel is next to the freeway. So the traffic noise is loud. We aren’t used to that. But the motel provided ear plugs and that helped. Otherwise, the room was very clean and maintained well. The staff was friendly and professional.

Everything was good

Rooms was ok but my truck was stolen from parking lot. They claim to have overnight security but I never saw them. Must sleep in there car. I suffered a 30k loss at this place. I will never stay here again. Staff was not helpful. I’ve considered contacting a lawyer. If you value your car or property look elsewhere.

Just a nice hotel

Rooms need updating, WiFi was throttled after reaching a certain GB. Not viable as a place to work from.

Great staff

Nice staff. But a little noise. AC was loud, toilet fan was loud and the noise from the highway was a bit too much for us. But we got earplugs, so we sleept ok.

Very pleasant staff and mostly clean property. However, it is right next to the freeway and gets very loud at night. The facility should also invest in blinds that close fully. With the noise outside fdom the freeway and the crack in blinds, its impossible to sleep at night.

Our room smelled like cigarette smoke. The bathroom faucet was opposite so watch out for hot water to the left! The fridge didn't work very well if at all. My little pie from Nations burger was ruined 😔. The air conditioner had to be turned down to 61 to get cool. The cooler itself was filthy inside. It looked like caked dirt or something. The previous occupant shoved tissue paper in the smoke detector. We're stayed here many times when going to sfgiants games and it was never like this. Unsure if we'll go back to be honest.

The property was clean. The room was excellent and parking was very safe

Nice stay

Great

Water and electricity was out for hours. No manager on duty to advise when water would return.

**BEWARE - Do Not Stay Here*** Upon arrival, there was a man running the front desk who was completely intoxicated. He was struggling to stand, unable to speak in a coherent manner, and acting highly unprofessional. There were two people in front of me waiting to check in - and I asked them if they thought he was intoxicated, to which one said "most definitely". When the regularly scheduled front desk clerk came in, she apologized profusely for him, and said "yeah, we need to talk to him about that". Needless to say, I didn't feel safe after witnessing this mans behavior, nor did I want him having access to my personal info, room #, etc. The hotel mgmt. refused to refund my $500+ dollars when I explained the situation - and this was even after Expedia tried reaching out several times as well to explain the situation. Save your money - and go to the Four Corners across the street - which is where I ended up going. It's MUCH nicer, and just slightly more money per night. Small price to pay for a little peace of mind.

The breakfast was really good and it helped.

Great customer service at check in. Room wqs nice, clean, and spacious. I highly recommend!

Front desk lady in the evening was very friendly.

This property was a decent stay. The room was comfortable and clean. A little pricey for what we got but it served our purpose to stay close to those we were visiting.

Great breakfast for the money. Noisy from the highway but for the cost it was everything we could have asked for and more.

Great stay

Was all expected.

Frontdesk and people are very friendly and good but the property is very old and outdated, needs a big time upgrade

The sheets and bed aren't in its top condition.

would stay again

This hotel is close to the freeway, so our room was very noisy from traffic. There were packets of earplugs in our room. So that was our clue of what to expect. The AC that cycled on/off also was noisy. As soon as we entered our room, we noticed the very nauseating odor of cigarettes. This is supposed to be a nonsmoking hotel. If it had not been so late when we checked in, we would have asked for a different room. I really wished this hotel had dispensers for soap instead of the bar soap. Such a waste. Staff at front desk and in the dining area were friendly. Breakfast was mediocre. Eggs maybe powder? Sausages were crunchy, and the color of them didn't look natural. A posted sign said there was bacon; but there was no bacon.