Cozumel Palace - All-Inclusive

I travel to this resort with my wife and two children. This resort was very comfortable and the kid zone play area was amazing. They were amazing and my six year old loved it.

Delicious food and great service!

This was our seventh or eighth stay here at the Cozumel Palace over the past 20 years. The resort has recently been remodeled and everything is perfect and pristine condition. The best part of staying here is the ability to just walk out into the ocean. The water is super calm and you can snorkel right on the back of the resort. The food is really good. The room sizes are large and plenty of space for all your things and a little sitting area plus a hot tub. They have free snorkel gear that you check out if you want to snorkel there at the resort. The swimming pool is nice and large. There’s a bigger section and then a smaller section for more chill. They recently renovated the Childrens play area with turf grass and it’s really nice for kiddos. Our favorite restaurant is definitely Momo the Asian place. The egg rolls are super good and the little steak that you cook on a hot rock is also amazing. Check-in is easy checkout is easy. The staff is super helpful if you need anything outside of the resort as well. They can book you on a catamaran cruise right there in the hotel. We have used the fury catamaran snorkel cruise twice now and we think it is absolutely amazing. Definitely rent a car so that you can travel and explore the entire island. We also stopped off at paradise Beach and Kuza Beach. If you wanna go somewhere, that’s got a Sandy Beach with calm water. Mr. Sanchez is nice too but often super crowded.

I recently stayed at the Cozunel Palace Hotel and unfortunately, my experience did not meet my expectations. The room cleanliness was subpar; I found hairs on the towels, floor, and sheets, which was quite disappointing. Additionally, the staff at the kids' club was not welcoming or professional. They made inappropriate comments to the parents of children, suggesting that they need to educate their kids better when addressing typical child behavior. This attitude was completely out of line. Furthermore, the hotel itself felt outdated and in need of renovation. Overall, I was disappointed with my stay and would not recommend this hotel based on my experience