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Fairmont Orchid

Top rated by guests

Outdoor pool, cabanas (surcharge), pool umbrellas

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Separate tub and shower, designer toiletries, hair dryer, bathrobes

Oceanfront Luxury 1 Bedroom Suite 1 King, Spectacular Ocean View (Newly Renovated) | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

9.2Outstanding

(1,012 Ratings)

"It’s a large resort and the passages can be a bit confusing at first, but once you are familiar with the layout it’s a breeze. The property hosts many large parties and events on the lawn directly in ..."

Rachael Ann

Don't miss out! Price and availability may change

9.2 / 10.0

Outstanding(1,012 Ratings)

Resort in Puako, HI

4-Star Resort

Reasons to book

Guests love it hereGuests give this property a top rating

Top-tier experienceA high end property in this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this resort

Luxury resort on the beach, with outdoor pool
Spend the day relaxing at Fairmont Orchid's private white sand beach, practicing your swing on the golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of the resort's 5 restaurants.
Housekeeping is available on request.
Fairmont Orchid offers 540 air-conditioned accommodations with espresso makers and safes. Rooms open to lanais. 55-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

This Kamuela resort provides complimentary wired and wireless Internet access, with a WiFi speed of 50+ Mbps. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include hair dryers and complimentary toiletries. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a private beach, 8 outdoor tennis courts, and a health club. An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities at Fairmont Orchid

Pool

Air conditioner

Internet / Wifi

Laundry

Balcony or Patio

Hot tub or spa

TV

Wheelchair accessible

Garden

Map of Puako, HI

city location on map

Nearby attractions

Kahalu’u Beach Park

Mauna Kea State Park - Halepōhaku Area

Kēōkea Beach Park

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

$$$$

Top rated by guests

9.2Outstanding

(1,012 Ratings)

"It’s a large resort and the passages can be a bit confusing at first, but once you are familiar with the layout it’s a breeze. The property hosts many large parties and events on the lawn directly in ..."

Rachael Ann

Don't miss out! Price and availability may change

$$$$

9.2 / 10.0

Outstanding(1,012 Ratings)

Resort in Puako, HI

4-Star Resort

Reasons to book

Guests love it hereGuests give this property a top rating

Top-tier experienceA high end property in this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Puako, HI

city location on map

Nearby attractions

Kahalu’u Beach Park

Mauna Kea State Park - Halepōhaku Area

Kēōkea Beach Park

Available Rooms

About this resort

Luxury resort on the beach, with outdoor pool
Spend the day relaxing at Fairmont Orchid's private white sand beach, practicing your swing on the golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of the resort's 5 restaurants.
Housekeeping is available on request.
Fairmont Orchid offers 540 air-conditioned accommodations with espresso makers and safes. Rooms open to lanais. 55-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

This Kamuela resort provides complimentary wired and wireless Internet access, with a WiFi speed of 50+ Mbps. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include hair dryers and complimentary toiletries. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a private beach, 8 outdoor tennis courts, and a health club. An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Internet / Wifi

Laundry

Balcony or Patio

Hot tub or spa

TV

Wheelchair accessible

Garden

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

Ratings and reviews

9.2 / 10.0

Outstanding(1,012 Ratings)

5.0 / 10.0

Absolutely beautifully place and very comfortable bed. I would stay here again for sure.

5.0 / 10.0

Our stay here was incredible. The rooms here are clean & extremely comfortable. The Beach was easy to get a chair and the bar service was great. It is a little ways away from extra shops / restaurants, so would suggest renting a vehicle or taking an uber. The workers on the Gold floor made our stay welcoming and were super helpful. Overall the views are amazing & id recommend to anyone to stay here.

10.0 / 10.0

It’s a large resort and the passages can be a bit confusing at first, but once you are familiar with the layout it’s a breeze. The property hosts many large parties and events on the lawn directly in front of the oceanfront rooms on the golf course side of the property. Be aware of that if you’re seeking tranquility. The beach and pool are great for couples and families. If you are using the spa on site I recommend the waterfall massage. It’s really amazing! My husband had a window through the floor looking down on the koi pond during his massage. Do not buy water, especially at Browns deli where we unknowingly spent $24 on 2 bottles of water. Not much is priced in their cooler. Bring your resort provided water bottle, there are refill stations everywhere and the filtered water is cold.

10.0 / 10.0

Walking paths and vegetation do a great job of lessening the feel of a large resort - you never see more than a handfull of people at any one moment.

5.0 / 10.0

There is so much to like at the Fairmont Orchid. And I guess that's to be expected at $800 and change a night fees and tax figured in. But still....laundry facilities are free and include product....they let me check out late to line up better with my uber to the airport.....AND the people there are SO nice and helpful....let's see....you can hang at the pool or on the beach regardless of the hour....they use water proof wrist bans as room keys....nice metal water bottles as gifts to take home....the location even by Big Island standards is jaw dropping nice...instead of coffee in the room they have espresso machines....sun screen and aloe Vera at the towel hut....free coffee from 5am to 6:30 at Browns breakfast and deli....room service till midnight....I could go on.....I don't usually stay at places this swank...so maybe this is just the way it is at $800 a pop....but still...highly highly recommended....makati...

10.0 / 10.0

The facility was so cute, clean and well maintained. Service was good. Every staff at the hotel was professional. Love the food at the restaurant. Pool, fitness and complementary yoga class was outstanding. Staff at the concierge office was excellent and helpful. This is the best experience and I would like to definitely come back to this hotel for next vacation.

8.0 / 10.0

Beautiful property, and housekeeping was amazing - they serviced our room multiple times a day. For 600$ a night,

10.0 / 10.0

Beautiful location.

10.0 / 10.0

On a beautiful cove for swimming and snorkeling

10.0 / 10.0

Beautiful rooms and fitness center. We loved the added touch of in-room chocolates and nespresso coffee!

10.0 / 10.0

The hotel left a positive impression — very clean, well-maintained grounds, and polite staff. The location is beautiful, and the beach is calm and great for swimming. On the downside, there are no umbrellas on the beach, which can be uncomfortable under the strong sun; the hotel feels a bit dated; and there are no activities or entertainment on site, which could make the stay more engaging.

2.0 / 10.0

Garden view room booked on this site was half garden view half parking lot and construction or maintenance materials view. There were miscellaneous things like wrong number of towels left so I dried off with a hand towel one night, no toilet paper because extra wasn’t left when cleaning. Yes front desk was made aware I ended up grabbing some off the housekeeper cart parked in the hall. Tolerant and understanding traveler so these aren’t a big deal. The big deal was treatment at check out by the guy checking me out when I had a question about my bill. He was rude in a passive aggressive way. And we were offered when we couldn’t do a late check out use of a hospitality room or I can’t remember what they called it. But basically we would have a place to shower and change quickly before we left for the airport. So we planned a water activity in Kona and then drove the almost hour back to use the resort amenity that had been offered. We did not ask it was offered. When we got back to the resort we were treated like second class citizens and sent tot the spa to use the shower and again treated the same when we got to the spa. We did not request the amenity it had been offered so we planned accordingly. Had I known how we would be treated I would have planned differently and certainly would have skipped the almost 1 hour drive to the resort before driving back to the airport. This treatment added to the smaller things equaled a big disappointment in this resort.

10.0 / 10.0

Free coffee in the morning.

10.0 / 10.0

It is beautiful

4.0 / 10.0

Pros: hotel was very nice with beautiful grounds and housekeeping was excellent. Nice pool (though not as good as most of the Waikoala resorts that have waterfalls/slides, etc). Nice little beach lagoon with snorkeling for the kids. Cons: They nickel and dime you for everything and manipulate you in ways to force you to spend every extra penny you have. Very unwelcoming arrival - was strongly encouraged to valet, being told we couldn't temporarily park our car for checkin otherwise. (I want to come and go as I please without having to talk to an attendant). And then the guest parking is about a mile away, takes literally 10 minutes to walk from our room to the parking spot. Also, the nearest elevator was broken our entire stay which lengthened the distances we had to walk to get to the pool or beach. They also ran out of pool towels the Saturday we were there, telling me they wouldn't have any more until the next day. This is unfathomable for a Hawaii resort, especially one where we were paying an absolute premium to stay at. Totally unacceptable. Overall customer service was not up to par, I never felt welcome - not the most friendly staff and there was a long wait each of the times I had to talk to front desk. Be aware that you are totally captive at this property - very inconvenient that you have to drive to get any outside food/convenience items (and it takes a long time just to get to your vehicle). So you're kind of stuck here, and I'd look elsewhere next time

8.0 / 10.0

Loved the beach, easy snorkeling right off beach. Browns was definite a highlight dining experience with amazing service.

8.0 / 10.0

Beautiful property with its own beach.

10.0 / 10.0

Incredible staff

10.0 / 10.0

Best hotel experience I ever had! Great location, great staffs!! I will definitely come back again.

10.0 / 10.0

Every member of the staff was so friendly and kind. When they found out we we were celebrating our anniversary, they surprised us with chocolate covered strawberries and wine. My daughters and I loved seeing the sea turtles every day. This place is truly magical.

8.0 / 10.0

The hotel is beautifully located and absolutely serene. However, there were a few details lacking. The food options were limited and repetitive, and tasted mediocre at best. It was disappointing considering what one would expect from a Fairmont. While the rooms were large, and bathrooms gorgeous, the pillows were as thin as envelopes. The little details that distinguish a good hotel from a great hotel were lacking. Overall lovely stay, but would say it fell short of excellence.

6.0 / 10.0

It needs more breakfast options. It’s either buffet or a deli that has very limited options. The restaurant Browns is also a little dated. It needs more shade for everyone at the beach. There’s no where to view the ocean in the shade.

10.0 / 10.0

This is a very beautiful

10.0 / 10.0

My family and I stayed here for five nights and were pleasantly surprised to arrive to an upgraded room! Ren at the front desk was amazing and sent up some fruit for our arrival and was kind enough to gift two stuffed turtles for my two sons, she truly went above and beyond to make sure our stay started off right! The property was perfect for my family, lots of space for my four-year-old son to run around, the lagoon was essential, and the pool was always clean. We went during a week that wasn’t too busy so there was no issues finding lounge chairs ever, and we also booked a few daybeds during our stay, which were nice. The staff was always helpful and nice, and it was especially nice to have self-serve laundry on site. We’ll definitely be back!

10.0 / 10.0

I have nothing but AMAZING things to say about Fairmont! The entire place felt like paradise and the staff was so welcoming and helpful. I never felt more relaxed in my entire life. Also, be warned...their room service food is TOP NOTCH so you'll be spending a pretty penny if you're like me and can't resist deliciousness at all hours of the day lol! I just love Fairmont and would go back in a heart beat. We celebrated my mom's birthday and they made her feel so special :) Thank you to everyone at Fairmont that made this possible!!!

10.0 / 10.0

Wonderful

10.0 / 10.0

We had a great time at this property!

10.0 / 10.0

.

10.0 / 10.0

Love it! Amazing customer service. rooms are cleaned frequently, location is perfect

10.0 / 10.0

Perfect for our family. The resort staff, particularly at the beach shack, were excellent.

10.0 / 10.0

Great resort with beautiful grounds, comfortable rooms and balconies, excellent service, nice lagoon and beach, and great restaurants. Prefer North Tower over South Tower. Breakfast buffet is not worth the high price.

10.0 / 10.0

Fantastic stay. a beautiful and very relaxing resort .

10.0 / 10.0

Friendly staff, amenities we really liked - in and out self parking or valet parking, free towels for on or offsite beach activities, cold water dispensers everywhere (to refill water bottles), 24/7 well equipped gym and the cool silicone room key wristbands, spacious rooms with plenty of outlets/USB/USB-C, double sinks and showers was a win! Great location (didn’t rain compared to Kona, Hilo, etc.) near several cool/convenient shopping/food - 5-10 minute drive or walkable too - some excellent beaches nearby too.

10.0 / 10.0

The property as the Fairmont is absolutely gorgeous right from the start you are greeted with such a warm welcome. The pool area is so comfortable my favorite person Elaine greeted me every morning with a big smile and where would you like to sit today 😃

5.0 / 10.0

The hotel was very vlean and the staff was so polite, friendly and helpful. Would recommend this hotel to everyone.

10.0 / 10.0

Super nice stay!

10.0 / 10.0

It is a beautiful property. The one drawback is the lack of local and reasonably priced food.

5.0 / 10.0

Absolutely beautiful, relaxing and perfect!

10.0 / 10.0

Staff was very friendly and great service all around.

10.0 / 10.0

The Fairmont Orchid property and staff far exceeded our expectations! The location is beautiful, the staff were friendly and always willing to do anything to help make our stay comfortable l! The big island offers so much to see and do. You cannot go wrong staying here! Mahalo!

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