Melia Granada Hotel

This hotel is excellent and has a fantastic location. Overall, we really enjoyed our stay, but I do have to mention one issue to keep my review fair. The hotel does not offer valet parking, but there is a convenient public parking garage nearby, which worked well for us. The only real problem occurred with housekeeping. We were out all day and returned in the evening to find that our room had not been cleaned. I understand that staffing shortages or unexpected issues can happen, but at this price point I don’t think guests should experience this. After we called the front desk, they apologized and eventually cleaned the room around 6:30 p.m. To their credit, the hotel tried to make things right by leaving us a bottle of wine and some thoughtful gifts, which was a nice gesture and appreciated. Still, this is something that should not happen at a hotel in this category. Would I recommend this hotel? Absolutely. I truly hope this was an isolated incident because everything else about our stay was excellent. However, I believe in writing honest and balanced reviews, and while our experience was very good overall, it wasn’t perfect.

The Meliá Granada has an excellent location, making it easy to explore the city on foot. The rooms are comfortable, clean, and well maintained, and the staff were generally friendly and helpful. Unfortunately, our stay was affected by a significant issue with the air conditioning. During an extreme heat wave, the AC in our room simply was not working. A maintenance technician came to inspect it, but instead of fixing the problem, he only changed the thermostat from 18°C to 17°C and repeatedly tried to convince us that this would solve the issue, even though the room remained very hot. It was frustrating to have our concerns dismissed rather than properly addressed. At around 1:00 a.m., after another uncomfortable attempt to sleep, we contacted the front desk again. The night receptionist came to our room, immediately confirmed that the air conditioning was indeed not working, and promptly moved us to another room where we were finally able to sleep. We really appreciated how professionally and efficiently the receptionist handled the situation. Overall, the hotel has many positives—excellent location, comfortable rooms, and good staff—but the handling of the maintenance issue fell well below expectations, especially during a heat wave. Had the problem been taken seriously from the beginning, the inconvenience and disruption to our night could have been avoided.

The room cleaning schedule seemed inconsistent. I expected we’d get new water bottles daily but in our case this was not so.

Staff upon arrival was polite and helpful. The property is well situated to explore Granada. The rooms were spacious and clean. We will be back