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Best Western Petaluma Inn

Property building

Pool view, Swimming pool

Lobby or reception

Lobby or reception

Breakfast

7.5Good

(381 Ratings)

"Location, parking"

Verified guest

Don't miss out! Price and availability may change

7.5 / 10.0

Good(381 Ratings)

Hotel in Petaluma, CA

3-Star Hotel

Reasons to book

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsFree WiFi/internet, Air conditioning, Pool and more

About this hotel

Best Western Petaluma Inn offers accommodations in Petaluma.

Amenities at Best Western Petaluma Inn

Business facilities

Map of Petaluma, CA

city location on map

Nearby attractions

Golden Gate Bridge

Alcatraz Island

Muir Woods National Monument

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

7.5Good

(381 Ratings)

"Location, parking"

Verified guest

Don't miss out! Price and availability may change

$$$$

7.5 / 10.0

Good(381 Ratings)

Hotel in Petaluma, CA

3-Star Hotel

Reasons to book

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsFree WiFi/internet, Air conditioning, Pool and more

Map of Petaluma, CA

city location on map

Nearby attractions

Golden Gate Bridge

Alcatraz Island

Muir Woods National Monument

Available Rooms

About this hotel

Best Western Petaluma Inn offers accommodations in Petaluma.

Amenities

Business facilities

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

7.5 / 10.0

Good(381 Ratings)

100% verified reviews

10.0 / 10.0

Great, relaxing stay

Location, parking

None

7.0 / 10.0

Comfortable for the night

Great breakfast, coffee maker in room, fridge in room, location

Darkness of the room. Pillows/bed

10.0 / 10.0

Great!

Rooms, breakfast, location

Check in process was challenging with the remote check in staff

7.0 / 10.0

Enjoyable

Central location. Comfortable.

Room had a smell. We noticed it when you entered the room but got used to it after a bit. People I. The room over us were VERY loud. They were stomping around even in the middle of the night 2:00-3:00 am.

5.0 / 10.0

Staying in a motel 8 but paying best western price

The breakfast was the best part

A person on a kiosk doing checkin. No actual person to answer or address issues.

9.0 / 10.0

Good for a short stay.

The complimentary breakfast is pretty decent, the room is cozy and the location is close to a gas station and shops.

When I arrived there was a weird smell in the room, similar to humidity. The bath didn't properly work.

8.0 / 10.0

Clean and tidy, excellent price and location! Try to avoid the video call check in device though!

Great location, very clean, good breakfast, good price.

The staff at the desk were good - but there was also an electronic presence device that handled some things and when I tried to use it, the ambient noise of the room was too loud for mic to pick up my voice etc. I’d rather just speak to a human in person.

9.0 / 10.0

I stay here every time I come to Petaluma.

Everything was great.

1. Remote check in kiosk (like a call center in India on video). Not a good touch though it did work fine. 2. I stay here all the time. Location is at a busy intersection which doesn’t bother me though. The trade off for a very convenient place.

10.0 / 10.0

Value for money and peace of mind

Everything was good

Nothing to mention

7.0 / 10.0

Room was clean and good. But it was a big turnoff to not have a physical person greet you or answer any questions rather

Clean and close to freeway

The check in process. It was a computerized agent from another country.

8.0 / 10.0

Clean & Comfortable (if you can get through the check-jn process)

I appreciate the friendly (on-site) staff. The beds are very comfortable and luxurious, and rooms are clean and well-stocked with amenities.

I don't like the new check in procedure with a video screen and a cs agent in India. It was an adjustment when the new owners switched to this method of customer service and the cs agents were in Columbia, BUT the people in Columbia proved to be sharp and considerate, friendly and professional. The people in India don't seem to understand simple requests, nor do they care. Guests want a personal interaction with someone who appreciates their business, and is able to accommodate requests. This needs to be improved.

10.0 / 10.0

Great place

I have stayed here many times. It is quiet, clean, great location and friendly staff.

9.0 / 10.0

Good value

Clean and comfortable

A virtual receptionist means one less employment for local people.

10.0 / 10.0

We are coming back!

Accommodated at late hour.

N/A

6.0 / 10.0

i would stay again

i am gluten,dairy free idon't usually eat i liked that i could have extra hour to check out

my car was blocked on one side by a huge truck i coudn't open my door enough the space are tight with the trucks

9.0 / 10.0

Very convenient location for needs

Location

Nothing

3.0 / 10.0

Didn’t like “virtual” desk person…too slow….too confusing…there was no one behind the desk on Sunday and two groups just

Pretty, centrally located

No help at desk…..No One there

6.0 / 10.0

Just not quite what we expected from Best Western

Good breakfast and variety

Traffic noise

8.0 / 10.0

A good budget hotel

A kind receptionist promptly re-located my room when I complained about the smell of smoke in the one I was assigned. The complimentary breakfast offered is exceptional.

Check in is completed remotely by a video prompter which is awkward and inefficient. The place does not feel completely safe due to the location.

9.0 / 10.0

We loved our stay! Excellent value for the price.

Location. Free breakfast. Comfortable bed. Clean rooms.

Street noise. Headboard not secure. Water pressure.

10.0 / 10.0

Would book this hotel again

Super nice staff that is willing to help with any issues or concerns. Breakfast lady is very attentive and super nice.

No complaints

8.0 / 10.0

Adequate for what we were doing

Ok breakfast, good location, excellent person in charge

Only two chairs for three of us. Bathroom basin cracked and stopper faulty

10.0 / 10.0

Everything went smoothly

The cleanliness and friendliness

? I can’t think of anything that would have made my stay better

5.0 / 10.0

Efficient stay but no warmth.

Convenient for our need for an overnight stay after being at Point Reyes for the day.

We really didn't appreciate having to interact with a person on a video screen to check in. It was a very impersonable way to start and didn't make us feel any allegience to the property other than a night's sleep and quick exit in the morning. Not in real walking distance from downtown.

8.0 / 10.0

Perfect overnighter.

Only stayed overnight but the room had everything needed, comfy bed & spotlessly clean. Breakfast was ideal to set us on our way.

10.0 / 10.0

Excellent

Everything

Nothing

10.0 / 10.0

It was perfect. Clean, cozy, and convenient.

The property was wonderful. We had an amazing stay.

6.0 / 10.0

It was okay for what we needed it for.

It served the purpose of what we needed.

They did not offer any complementary water other than the initial small water bottles in the room. Last year a water refill station was available in the reception area. This was removed due to new ownership. The supposed to be ice water at breakfast was hot. Breakfast demand was larger to what was offered and had to wait for refills.

7.0 / 10.0

Served our purposes but lack of on hand staff was pretty annoying

We tried several times to call the front desk before arriving but no one answered the phone. When we finally arrived at 2:00pm we realized why. There is no in-person human manning the front desk. There’s just a large monitor with a person you can speak to but that person is far away and can only answer some basic questions but nothing else. We wanted to store our luggage until our room was ready, but obviously they couldn’t help with that since they weren’t actually at the hotel. When we came back at 9pm to check in, again no one was at the front desk. Our keys were issued through a machine and it took a very long time to check in using the computer. In the morning, same thing. I think there’s a very small time window when there’s actually someone physically available at the front desk, but we never saw it.

1.0 / 10.0

There was no one on site they have a kiosk with a camera with some Indian person that speaks to you

We did not like this room nor the hotel nor the service of this hotel

We had booked this reservation not realizing he was a pet hotel we did not have pets because of that we couldn't change the reservation so we had to take a pet room it smelt like pee it was so bad we opened the windows in the morning we all had terrible headaches I am going to file a complaint with the county health department this room should never be rented out and tell it is thoroughly cleaned

10.0 / 10.0

Our favorite hotel in Petaluma!

Excellent customer care during a very busy time,..cleanliness…convenient location.

Nothing not to like.

10.0 / 10.0

Quiet, clean, and well-located motel.

Great location.

Everything was good.

1.0 / 10.0

Good bye Best Western

We will never stay at a Best Western again. First of all no staff to check in you are to use a kiosk that doesn't work. We were tired and then key doesn't work then return and were directed to use kiosk again and put in all information. A staff member shows up and makes new key. Up your rate to include staff good bye Best Western. Just discovered how important to be greeted by helpful person.

7.0 / 10.0

Okay-if electric hadn’t been out

Everything

Checking in and out with the kiosk and knowing a person wasn’t there to help when electricity was out 3 1/2 hours. I woke up gasping for air due to Cpap not having electricity.

3.0 / 10.0

The worst check in and breakfast experience in BW

Check in process. Breakfast. It didn't even have hot water. The staff was chatting with guests instead of refilling food.

6.0 / 10.0

I'll find another place to stay.

I didn't like much.

We were greeted by a kyosk. I'm not sure if the person was real or AI. The parking was very full and had to park far from the room. We showed up for breakfast at 7:30 (started at 6:30) and items weren't restocked such as waffle batter, pastries, and eggs. They took a $150 deposit, and at check out I asked for a receipt. The kyosk "person" wouldn't print one and said they would email me one. It's been 3 days and no receipt....

4.0 / 10.0

Was tolerable because we only stayed there one night. Probably would not use this hotel again.

Outside of the property was well kept and clean. good breakfast.

Impersonal video, check in. Urine and tissue in the toilet upon arrival to the room. Television stopped working halfway through our stay with no maintenance available. Air conditioning unit., Once turned on, would not turn off. And it leaked water inside the room onto the carpet.

2.0 / 10.0

Motel 8 for the Price of Best Western

Location was OK. Breakfast was minimal and the breakfast room crowded.

Very limited Breakfast choices. No Parking spaces by the room. On-line remote check-in and check-out staff. Room more like Motel 8 rather than like Best Western.

7.0 / 10.0

Good value. Great service..

Staff was all excellent. Breakfast Staff very excellent. Motel shows it's age, but it's basically what you expect.

Place is a bit aged. Upholstery and carpeting coulduse a steam cleaning.

FAQs

Is parking included with this hotel?

Parking is not specified as an available amenity at Best Western Petaluma Inn. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is Best Western Petaluma Inn pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Best Western Petaluma Inn?

We found 1 amenities for this rental. This includes , and business facilities.

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