Rainsough Cottage Guest House - Sleeps upto 8 with ensuite - Free Parking & WiFi

The room was spacious and clean, had everything you needed and just opposite was a convenient store for everyday bits and bobs. Great parking space as well, we enjoyed our stay there only snag was using the nos 5 address to locate the place rather than the post code.

Very spacious. Nice location

N/A

Location in the woods

Could do with bit of money spending in certain areas

The room was comfortable and adequate. Nice to have a fridge freezer in there as well. Beds were comfy. Location was great.

The owner caused a lot of stress at the start of our stay. Communcation was via the booking.com website. We phoned up the owner to ask if they could send us the key code by SMS text message instead of /as well as via the website, as we wouldn't have access to internet while we were there. The lady said that she wouldn't/couldn't send the keycode by text as "I just press the button on booking.com and it goes out to you". I asked if she sees the code before it goes out and she confirmed she does, but still refused to write it down and send it to us by text. When we got there, it became clear that the code wasn't generated by booking.com (as we had assumed she meant) but was supplied to booking.com by the owner. I still can't understand why the lady point blank refused to text it to me! The lady was adamant that we had to resolve it by speaking to booking.com. Booking.com is a monolith. They don't publish a customer services phone number. I went round and round with the AI chatbot on the site because it kept saying I had to resolve it with the owner. I called the owner back and she just kept telling me to speak to booking.com. I managed to google a phone number eventually (now half an hour late for leaving home to start our journey). That phone nunber turned out to be for new bookings. The guy on other end gave me a customer services number which was another AI chatbot. Finally got put through to a human in a call center in India (at this point we're calling from the road as we couldn't afford to wait any longer). The lady was very helpful. She told us the owner had sent the keycode (not by text, despite the fact that we BEGGED her to do so). But because it was over the phone, she missed out the "#" at the end of the code and we locked the door through 3 wrong attempts when we got there.