Playa Escondida Oceanview Pool Parking 1BDR

On the beach!

Access to parking area and door entrance needs improvement.

Comodidad y Su ubicación cerca à la playa

El sistema para abrir la puerta era con un código.

Loved the proximity to the beach. Any supplies we needed were within walking distance. The host responded quickly and professionally to our questions. The guards were also very kind and helpful.

There was no comfortable seating near the television.

Location, apartment security guard, customer service response quickly

I must say this was the worst Booking.com experience I've had in years. First, upon check-in, they even didn't provide the apartment keyfob and garage Clicker until next day afternoon, making it extremely inconvenient to enter and exit the apartment building and garage. Second, the room information was inaccurate; it wasn't "two sofa beds" but actually one single bed and one "floor mattress." Also, the number of towels and sheets provided was insufficient (though they were replenished after we complained). Third, the shower water wasn't hot, and the shower faucet switch was broken, requiring the apartment security guard to turn the main water valve outside on and off daily. There were also issues with the toilet, but thankfully, these problems were gradually resolved within two days of our stay. It's worth mentioning the apartment security staff, especially Elizabeth, who provided a lot of helpful assistance. Mir, the customer service representative from Capital Jetset, the company managing the property, responded quickly to our feedback and did her best to resolve our issues, making our stay for the following days satisfactory. By the way, this room is quite noisy because it faces the street. One night, a strong wind made the metal hinges on the window rattle and make a lot of noise. I could hear two items (screws?) falling off. I suggest having them inspected. Also, it would be best to provide an apartment usage manual, including information on the washing machine and trash cans, as well as the apartment's policy of only providing a 24-hour supply of consumables such as toilet paper and kitchen paper towels, so that guests are aware of the situation.