VICENTE SUAREZ By Mr W

We had a very nice stay at Mr. W! Patricia was very helpful and very nice! We can recommend her and Mr. We appartments!

Location was excellent

The location was easy walking distance to a large choice of restuarants and to the park, castle etc. Also convenient walmart store for supplies only a very short walk away as is the metro pink line.

The photo shown for the apartment was different to the room we had. Lots of hair on the sofa.

The location is in a quieter part of Condesa which is nice.

I am a frequent business traveller, Genius Level 3 on Booking.com and also own an inbound travel company & restaurants in India, and I seldom write a negative review but this property is worth the mention. Inspite of the confirming arrival time there was no key on arrival and I had to wait for 3h30mins to receive the keys. I was told that they regret the inconvenience which I understood that by mistake the housekeeping lady took the key with her, which can happen, not her fault but I could not understand why the management has was only one key & no spare at the reception, then it took 3h30mins that too in the night time (i reached the apartment at 0900pm after 28 to 30hours of travel, and got the key around 1230am) for the key to reach from the home of the housekeeping staff to the property, instead of sending it using a motorcycle which is faster the key was sent in a car which navigates slower in Mexico city if there is traffic. I was told by the contact from Mr W that night that they will speak to the reservations and see how I can be compensated for this inconvenience, and after during my entire stay there was dead silence, no contact made by Mr W management or staff, as if just forgotten and shrugged off, absolutely unprofessional management, its not that I seek any refund, but I have 28 years of experience in hospitality industry, running a travel company & restaurants with team of 50+, we are humans, mistakes happen, but how we try resolve, give attention, show concern, is what makes the difference. The apartment itself is just fine, ok if you stay outdoor whole day & just come to sleep, water was never hot enough, the bed was not comfortable, no windows which open to the outside, the lighting is dull and during my entire stay of 6 nights, there was no cleaning at all, not even once, I was told at the reception by the guard that there will one cleaning done during the stay, which did not happen.