VICENTE SUAREZ By Mr W

The location is excellent. The staff is very friendly. Someone is at the front 24 hours a day. Apartment was clean.

The apartment promises a city view but that view can only be had from the roof terrace. The apartment itself was on the ground floor in the back of the building. Very dark with small windows. There is a problem with humidity as well.towels do not dry. Unpleasant at night. Somewhat claustrofobic. The wording is misleading. It can also be loud because most people above us had their windows open and you can hear everything and smell all the food cooking as well.

Beautiful apartment. Great location. Incredibly peaceful. Patricia the host was particularly wonderful: She helped sort out an initial problem with Wifi, was flexible with arrival times and even gifted me a book I began reading at the property. She responded to questions immediately in fluent English, even late on Sunday evening. Very grateful for the support.

I liked that it was quiet and had a convenient location. There was always someone at the door and the terrace and gym are great.

Nothing worth complaining about

The location is in a quieter part of Condesa which is nice.

I am a frequent business traveller, Genius Level 3 on Booking.com and also own an inbound travel company & restaurants in India, and I seldom write a negative review but this property is worth the mention. Inspite of the confirming arrival time there was no key on arrival and I had to wait for 3h30mins to receive the keys. I was told that they regret the inconvenience which I understood that by mistake the housekeeping lady took the key with her, which can happen, not her fault but I could not understand why the management has was only one key & no spare at the reception, then it took 3h30mins that too in the night time (i reached the apartment at 0900pm after 28 to 30hours of travel, and got the key around 1230am) for the key to reach from the home of the housekeeping staff to the property, instead of sending it using a motorcycle which is faster the key was sent in a car which navigates slower in Mexico city if there is traffic. I was told by the contact from Mr W that night that they will speak to the reservations and see how I can be compensated for this inconvenience, and after during my entire stay there was dead silence, no contact made by Mr W management or staff, as if just forgotten and shrugged off, absolutely unprofessional management, its not that I seek any refund, but I have 28 years of experience in hospitality industry, running a travel company & restaurants with team of 50+, we are humans, mistakes happen, but how we try resolve, give attention, show concern, is what makes the difference. The apartment itself is just fine, ok if you stay outdoor whole day & just come to sleep, water was never hot enough, the bed was not comfortable, no windows which open to the outside, the lighting is dull and during my entire stay of 6 nights, there was no cleaning at all, not even once, I was told at the reception by the guard that there will one cleaning done during the stay, which did not happen.