Train Station Hotel

The location is the only convenient thing.

I recently stayed at The Station Hotel and unfortunately the experience was extremely disappointing. We booked a triple room for three people, as well as a separate room for another guest. Despite booking together, the rooms were at opposite ends of the hotel (Room 1 and Room 18), which was very inconvenient. The issues started on arrival. There was no one at reception, and the only person available to help us was unable to communicate in English, which made the check-in process very difficult. We were initially told our room was Room 6, then told it was Room 18, then informed we needed a code to access it — only to later be given a key instead. The phone number displayed at reception was also incorrect. It took over 40 minutes to check in, which was stressful and not a good start to our stay. The triple room itself had several problems: no hand towel, a dirty mirror, only one glass and two mugs for three guests, no kettle, the TV didn’t work and the WiFi didn’t work. Most concerning was that the room was freezing. The radiators were not functioning, and the windows had been left open, which made the temperature even worse. The additional room had similar issues, including being extremely cold, suggesting this may be a wider problem throughout the hotel. Overall, the lack of basic amenities, non-functioning facilities and the chaotic check-in process significantly impacted our stay. Unfortunately, based on this experience, I wouldn’t recommend staying here.

The property was clean. And tidy and quiet

Didn’t see a single member of reception staff my entire 2 week stay and only saw the housekeeping staff twice, even tho advertised as having WiFi I had no WiFi for my entire stay and had been informed when I saw the housekeeping staff that they hadn’t had it for 3 months and they have been ignoring my messages to try and get a resolution between myself them and booking.com

The location

There is no staff present in the hotel and the owners attitude when you finally get through after waiting for 2 hours to be checked in was abysmal. When I finally got up to my room I found that it appeared the TV had been ripped off the wall and the floor didn't look like it had been vacuumed for about a year. It feels like one of those places you wipe your feet on the way out.

just close to train station

no heater no staff no soap not clean

The hotel is clean, and easy to get to. You are central to everything, bars and clubs and shopping facilities. Such a picturesque place, especially the cathedral

I didnt like that there wasnt anyone on the desk , you had to call and they would never answer, but would call you back. Also the cleaning staff will walk straight into your room in the mornings without knocking. Also the rooms show tvs, neither of the rooms i stayed in had a tv!

Close to the clubs

Was very out dated and not very we’ll looked after

Nothing

I hereby request for a full refund and compensation on the following grounds. I booked the hotel about 2 weeks before the trip. I showed up at the time that I indicated during the booking. When I got to the hotel on December 13 at around 8pm, nobody was at the reception to attend to me and there was no instruction on where I could get the key I called the number at the reception more than 10 times, but no answer I sent an email message and left a voice note, no response I called booking.com customer service but only AI attended to me. The AI told me that he could not help I was in the cold for almost 1 hour and almost stranded because of the poor organization of the hotel and that of booking.com I paid 55 pounds for one night in the hotel but then had to book another hotel for 75.65 pounds I had to take uber to and from the other hotel and paid around 26.05 I hereby request for a full refund of the accommodation I also hereby request for the payment of 50 (75.65 + 26.05 - 55) pounds to cover the difference between my original booking and the emergency one, uber cost and inconvenience Hotel to train station - 9.65 pounds Hotel to another one - 16.40 Another hotel - 75.65 Old hotel - 55

I arrived in Norwich around 20.15 pm. I found a key lock without a key in it. There were no night staff on. My son called to get advice to get in the place. The room had not been cleaned. I took pictures as proof. When I left, I got home and had another shower to reduce the itching. The key was in the room. There was no breakfast available, what was the breakfast room, was completely clear of any chairs tables extra. They didnt even have day staff at the receiption nor did I see a cleaning team in the place either. I stayed from 10-12, and I will never stay there again. It was less than a mile from the station as I didnt know the area. I dont know how to upload the pictures on here. P

All of it. The whole place was not welcoming.