THE LUXE LOOKOUT | 4BR | SLEEPS 10 | WRAP AROUND BALCONY | POOL

Everything g was great!

All were good.

Room was clan for the most part. The floors need to be cleaned extra good. Our feet were black from just walking on them.

We stayed at The Luxe Lookout at Emerald Grande. We enjoy Destin, the HarborWalk Village, and the people, but this specific booking was a big disappointment.We booked based on the listing: “THE LUXE LOOKOUT 4BR SLEEPS 10 WRAP AROUND BALCONY POOL.” The balcony was a major reason for choosing it. Before booking, I even asked if we could watch fireworks from the balcony, as that was important for the kids.During our stay, maintenance workers accessed the balcony from scaffolding without notice, did not communicate, and then screwed the doors shut and zip-tied them closed. The balcony was unusable for the entire stay. After calling the front desk, I was told this work had been scheduled in advance and we should have been informed. The property manager also acknowledged the lack of communication, stating they were unaware of the ongoing maintenance.Maintenance also impacted other amenities. Roughly half of the entire pool deck was fenced off and closed, including the hot tub area, which limited seating and made the space crowded.With the balcony sealed, we couldn’t even open a door or window for fresh air. The space felt cramped, especially with 2 families sharing a unit that sleeps 10, and it limited how we used the condo, forcing us to eat out more and adding greater cost.A cleaning fee refund was offered, but the unit was not usable as advertised. Given the cost and overall experience, this would make booking with Rockstar Retreats difficult in the future.