Home2 Suites By Hilton Austin Downtown East Side

Free breakfast, convenient location, lots of scooters available nearby

I was pleasantly surprised by how gorgeous the facility was, because its in an area of austin that blight has descended on, or perphaps the hotel being there is an attempt to rescue that area. Sleep was comfortable. Ample amenities in the room were appreciated. check in and check out process was friction free.

I didnt enjoy breakfast, but thats mostly my fault. I ruined my eggs with the horrible hot sauce packets available. Waffles were also a letdown. Not enough cut fruit options. Parking at $35/a night is an outrageous rate.

The area was really close to everything, restroom and bedrooms were clean and nice.

Only one thing we didn’t like so much was the restroom door, it didn’t fully close it was more of a sliding door. So not so much full privacy.

I had planned to give these guys ten-out-of-ten. All went well initially. The rooms are lovely and new, the facilities are great and the staff were very welcoming.

It has been one week since we checked-out and Hilton still haven't returned the extra money they wrongfully charged us. I suspect that what happened is that the receptionist took a very hefty security deposit upon check-in, though we weren't advised about it at the time. (USD240 extra taken for a 2 night stay that cost USD276). We had already pre-paid for our stay in full days earlier. It has been a huge hassle getting our money back - communications are very lacking and unprofessional. We have also lost money in bank fees as we didn't realise at first that Hilton had taken the extra money. We ending up part paying for our groceries in foreign currency as the USD that we thought were loaded onto our account, had been taken. The breakfast is mostly highly processed/powdered foods. There are signs stuck everywhere to the walls and furniture asking for guests to tip the staff, saying how easy it is to do by app. It's pretty distasteful and highlights that the staff are likely underpaid. I would rather tip in person, as I'm not sure I trust this establishment to give the tips to the right people.