Jungala Hotel at VidantaWorld Riviera Maya

Very nice room, great private shuttle service to anywhere in the resort.

We visited Jungala to celebrate my daughter’s birthday, and when I informed the concierge, Fernanda Negrete, she arranged the sweetest birthday surprise — something my daughter will remember fondly. Thank you, Fernanda, and the entire Jungala team. Jungala is a newer section within the large Vidanta complex, beautifully decorated, very clean, and spacious enough to enjoy for an extended stay. The staff were incredibly friendly, polite, and always willing to help, which made our stay feel even more special. The shuttle service was excellent — drivers were attentive, and whenever they saw us waiting, they immediately reported it so a shuttle arrived right away. The resort has a 24‑hour app where you can organize and request anything you need, and it made everything super easy. The entire complex felt very secure, surrounded by lush greenery that created a peaceful atmosphere. The waterpark is conveniently located inside the complex, and you can purchase a discounted access package directly from the Jungala lobby. It wasn’t crowded, everything was clean, and the lines for the rides were short. There are restaurants and cafés inside, plus a main shop that sells essentials like rice, canned tuna, pasta, salami, drinks, and more — perfect if you want to cook something simple in your suite’s fully equipped kitchen. Our favorite part of the entire property was the Sanctuary pools — absolutely beautiful.

Prepare yourself to stay mostly within the Vidanta complex, as getting around outside can be challenging. The property is quite far from Cancun, and there are no shuttles or Uber pickups allowed from the resort. You’ll need to use the hotel’s taxi service, which is priced higher than regular transportation, and then take Uber only for your return trips. Also, make sure to carry cash for tipping, as it’s expected throughout the resort. We ended up traveling to Cancun to enjoy the clear turquoise ocean water, since the beach near the complex is rocky. Another thing to keep in mind is the early morning noise — music in the area starts around 7 AM, and there’s someone using a leaf blower to clean, which became pretty annoying for our family.

Instalaciones y la atención recibida de todas la personas

No hubo algo que me desagradara

Struttura interna e particolare di essere immersa nella jungla

Troppo grande, difficile spostarsi da un punto all’altro. Posizione sul mare pessima.