Fitzrovia 1-Bed - BT Tower View - Sleeps 4

Amazing location

Great position, the pictures are accurate, the host was always helpful and they have a great customer service (if you ever need anything).

The mattress of the sofa bed absolutely needs to be changed, it is old and dirty and not comfortable at all.

Great location. Clean and every you need

The location was exceptional being very close to Regent and Oxford St shopping and to art galleries and museums, but far enough from crowded parts. There were a bunch of coffee shops and good restaurants nearby. Close to tube station as well. There was a washing machine plus dryer in the building as well which was useful. Cooking facility seems adequate though we didn't use it in our stay. Wifi was also fast and easy to connect to. The check in process was also straightforward.

There was no elevator and the unit was 6 flights of stairs up, but this is fine as this is Europe and we were made aware of this from other reviews. Note that the bed was absolutely awful. Very hard and you can feel the springs on one side. We had to cover it with the extra blanket which helped a bit. The shower was a bit tricky to use, good water pressure but temperature fluctuates from scalding hot to freezing cold within seconds. What bothered us the most however was the poor communication with Frankie Says. We requested for a late check out of 11 AM as our flight leaves in the early evening, and there was an option in the check in app to request for a paid late check out option at 31 pounds. Frankie Says never responded to this request which we were more than happy to pay and upon asking again the day before our check out, we were informed that we were supposed to check out already. Our booking was until the 17th, but Frankie Says insists that our booking is only until the 16th and we were supposed to vacate the property already as I was calling them at 2 in the afternoon. I hung up the phone to double check my booking at booking.com (to make sure I was not losing my mind, as the customer service person at Frankie Says made it seem that I was wrong and that the booking is only until the 16th). They called again and said "my management has approved that the stay has been extended until the 17th and you are not approved for late check out". Overall, despite the fantastic stay, the customer service and the bad bed and shower were quite awful.