Orlando International Drive North Hotel

How convenient and comfortable

Everything was great, wish I had known they were there sooner

The location was good, pool ok, room decent, food ok.

Room could have been cleaner.

The guy who checked me in was great, Tayrone(not 100% sure of his name). Very friendly and knows how to start and engage in a conversation. Give him a raise. Breakfast was okay, you get what you paid for. Room, cleanness, and bed were amazing! Very comfy and literally has everything that you may possibly need. Location is great and very convenient.

I am not one to complain, but the "supervisor" who dealt with me upon check out; I believe his name was Alejandro was condescending and needs to learn how to handle complains. I complained that I was away at the park the entire day and was surprised to return to a dirty room because I didn't receive any housekeeping service while I was away at the park ,so naturally ; I called the reception for fresh towels and they needed to be reminded twice about it, leaving my partner and I to almost fall asleep without taking a shower first. Rather than be sympathetic about it, he started blaming it on the receptionist who checked me in by saying that he didn't do his job right by not informing me about the housekeeping services upon check in, then blamed the evening Houseman for their inability to do their job on time saying that there's only one person working the shift. Myself being a front desk manager and my partner a housekeeping supervisor at two different hotels ; we tend to be very understanding to such matters; however I surprised by how a supervisor prefers to point fingers rather than resolve the problem. The worst part of the whole thing is; Alejandro was being kinda loud in front of people who were waiting for the shuttle in the lobby and that made me feel very uncomfortable. I asked what could be done compensation wise for the next time I decided to stay with them such as a late checkout for example, and he said he can give me until 12 pm free of charge but will be charged 25 after that. Seeing that my complaint was going to deaf ears, I decided to leave because I was pretty much wasting my time. If this is how a supervisor deals with complaints then it's pretty obvious that his management doesn't care. I saw the note on the housekeeping services via booking.com's messaging system after I had checked out, but Shouldn't there be something to tell the guests that upon check in or at least in the room as a...