Playa Guiones Family Luxury Beach

Great large bedrooms and bathrooms, comfortable living space and eating area. Dine-in experience was wonderful. Only two issues were with WiFi (a but slow and unreliable) and could use a little more direction at check in. But I would definitely stay there again.

This was one of the most relaxing vacations that I have ever taken. Prior to our arrival, Kendra was superb and promptly answered n questions that we had. Check in was super easy and the entire staff were extremely attentive and immediately available if needed. Myself and 4 siblings stayed in this beautiful home for 21 days. The house itself was perfect for large groups allowing everyone their own space while at the same time having areas for intimate group gatherings. Would return a heartbeat and plan to do exactly that in the near future.

Everything was superior to our expectations. The property was just as described. We had a few hiccups when we first arrived due to a major storm and Kendra and the staff went above and beyond to assist and resolve. Kendra’s communication was outstanding and she was a great resource. We had 8 adults in our group and we all can’t wait to go back!!

The three star review here is a combination of several 5 star factors and some truly 1 star experiences. Overall, this property could use much more attention to details commiserate with the price being charged. 5 stars: Kendra, the home manager was kind and attentive. Her communication was clear and she went out of her way to take care of us. Thank you Kendra! 5 stars: the architectural brilliance of the home is exceptional. It's gorgeous. Note that we thought it was a new home: it's not. But it's still very, very cool, per the pictures. 1 star: checkin process was a train wreck. We were told to use a mobile app that never worked. A worker ultimately had to jump a fence to let us in. Then, only one gate key worked (for the entire 4 day stay). We had two cars and this made coming and going very hard. Further, the house was missing the most basic essentials: shampoo. soap, coffee, hairdryer, etc. I've rented more than 20 VRBOs and this was the worst checkin I've seen. 1 star: condition of house was in surprising disarray. Trash in the gardens. Pool not flowing. Air conditioner not working. Exposed electrical wires. Rusted brass items (e.g. in bathrooms). Hot water heater challenges. Etc. Note that per above, Kendra the manager helped us with many things (e.g. sending the pool manager multiple times). Yet between the missing items, the poor checkin, and the state of the house, I probably had to WhatsApp Kendra 10 times (not fun for her nor us!).