Résidence Premium L'Hévana - maeva Home - Appartement 4 pièces 8 personnes Exclusive MAE-1147

The apartment was big and spacious with a sauna and a jacuzzi bath

The position of the toilet in the bathrooms were at a strange angle Which meant that my legs were hanging outside the door bad design also extractor fan in kitchen area was very low which resulted in a lot of people banging there heads

Good location. A short (slightly uphill) walk to slope access to lifts. Close to shops and shuttle bus. Staff helpful and charming. Unit comfortable.

Property generally….Indoor pool beautiful, but cold. Hot tub tiny and not quite warm enough. This apartment, A501…..A very basic old TV is not what you expect in a property of this calibre. Could only watch free to air French channels. NO access to streaming or English language options and management company Maeve totally unhelpful. Did not even offer a chromecast device or similar to resolve. Had we been in a unit managed by the on site team it could have been resolved but this unit is under management by Maeve who are located elsewhere, don’t answer the phone and basically don’t care about customer service once they have your money.

Very clean, spacious

Room A501. The bedrooms and private sauna were great. The kitchen was great and had a lot of space. The fridge worked really well, the oven was spotless, and heated the food great. The location was brilliant and a short 5-10 minutes walk down to the slopes. The lockers were great and included but didn't use them except the first night as we had booked ski case on the slopes to save carrying skis everywhere. We arrived just to late to check out stuff into the ski case lockers as they closed at 6pm. They were located just under the main gondola. Most bathrooms had heated flooring which was amazing for getting out of the shower, and the shared bathroom has its own sauna and jacuzzi bath. The sofas were pretty comfortable and table chairs great. Plenty of storage in the apartment. I would recommend putting suitcases in the cupboard/bathroom area out of the way. It had 2 really great balconies with plenty of chairs and amazing views. We were able to see the slopes from the living room, and it was great seeing the trucks grooming the snow at night. The apartment came with private WiFi that you were given on entry.

The sauna was quite small for an 8 person apartment but could fit 3 people in. The kitchen was missing some basic utensils such as wooden spoons, sharp knives (they had loads of blunt ones) etc, but had most other utensils. The toaster had weird metal grills on the top making it difficult to get the toast out without a fork or getting burnt. We left the floors cleaner than when we arrived. There was dust and hair on the floor but we left it better. The table had seating for 6 but the apartment was scoped for 8. I would not recommend anymore than 6 people in this as the living room sofa bed is not comfortable. The nightclub/pub next door was utterly terrible. At 2am everyone left making a racket and climbed down what sounded like metal stairs. It woke the whole apartment up every night. It was odd that you could not get to floor 5 from the bridge and had to go down to the reception area and get the level 3 lift up. The slopes come out on level 5 if you follow the road up. It would be great if they allowed you to walk past the bar and into the apartments. The WiFi router was small and could not reach the entire apartment but was still good to include private WiFi. The leaving instructions were a little unclear but we got a phone call the day beforehand. We had a little form to fill out that looked like it had been scanned 100s of times so unreadable.