Tru By Hilton Jacksonville Airport

I like the cleanliness of the building.

I called the hotel prior to payment and asked about walking to shopping and restaurants in the area. I was told that they both were nearby. As a senior, there was really no place besides a bar/restaurant across the parking lot that I could walk too.

Easy in and Easy out. Very Friendly check in even though I was later than I should be.

breakfast was ok. what impressed me was the helpful customer service people, especially Alexis. They were very helpful when my vacation fell apart

The front desk had snacks you could purchsse.

I asked for an extra blanket. And when I went down to retrieve it, the front desk employee told me that they didn't have any. Seeing that this is a hotel that had many many rooms with bedding in them. I found that hard to believe and frankly, was truly upset. So I doubt that I will return to a Tru hotel again. And that's too bad that one person's, (What? I don't know. Poor work ethic???) to get me a basic need for comfort, wiill sit with me now everytime I go looking for a hotel.