The Mozart Suite by Sloane Square

Had to walk to a pick up place 10 minutes away but it took seconds to get the key, no problem at all and I knew that in advance. The apartment was furnished nicely and was quite spacious and equipped with everything we needed. There were also lots of bits in the cupboard to use when cooking, a lovely coffee maker with loads of pods, dishwasher tablets, washing up liquid, bin bags, loo rolls etc. All the things that are really annoying when you turn up somewhere for a few days and the cuboards are completely bare. The location is amazing surrounded by beautiful streets and around the corner from Daylsford which was a treat and a couple of minutes from Sloane Square.

We had a baby in a pram, didnt realise how many stairs there were. Would put us off staying again if we had the baby but otherwise it was fine. 2nd bedroom mattress needs replacing, the topper wasn’t enough to mask how bad it was. We lost an earring and when you start hunting around it could have been cleaner, also the washing machine finished its wash and went on to dryer on hot (we were out, didnt realise) some of the babys clothes were ruined.

Location is excellent - close to public transport, stores, bars. Beautiful residential neighborhood. The apartment itself is spacious (for the price and by London standards, about 800sqft) - 2 bedrooms and a “main” room. A small but well-organized kitchen and even a tiny but nice balcony. Top (3d) floor - good light and no noise.

Customer service bordered on ridiculous. We booked the place for 8 nights during Christmas time. It took me 3 emails and 2 direct phone calls over the 3 weeks preceding our arrival to get instructions how to get keys for the place. When we got to the place (at 7am), we found that this is a large building (9 flats) without any indication for which of those flats is ours! We dialed the owners again and thankfully someone pick up the phone and we were told the number. Why not mark it in the booking? In fact, there were no instructions provided for anything at all. Usually, places we get on Bookings have a folder with details. Nothing here. How to operate heat, washing machine, or a stove remained a mystery. Also, the apartment is a walk-up on the top/third floor. There is no mention of that in the booking. We were a rather young couple with a 8yo kid. If we were older or had a baby, going up and down stairs would be a challenge. In fact, heat emerged as another problem. It was cold initially… so we called owners and left a message wanted to discuss it. No one called back but 1 day later someone (the super?) entered the flat and maxed the heat so it became very hot. We called again and finally got an owner on the phone. She explained that there is an unmarked dial on a wall behind a lamp that can be adjusted. Ya-hoo. Why not leave that in instructions? Overall, the apartment is well-maintained but is dated. Faucets are old and leaky. Windows - a bit drafty. But everything works and after the heat situation was resolved, it became reasonably comfortable. It “only” took 2 days. Given that we paid 420 pounds per night, we felt that owners could do better.

Location, apartment, balcony

It was tricky to regulate the temperature in the apartment, and the 3 flights of stairs are tough with heavy luggage.

Appartement très bien placé calme bien agencé et bien décoré propriétaire très sympathique et à l’écoute

Mauvaise literie gros problème de pression d’eau difficile de se doucher avec un filet d’eau