Reset in Muse Spa Collection

Clean & always there to help

N/A

Beautiful spa and gym. Spacious room with very comfy bed.

The spa and gym area opens at 12 noon and closes at 8pm. It would have been nice if the gym was accessible in the morning and the spa stayed open a bit later.

Central location easy to navigate around the City

Proximity to the city centre. Nice modern clean apartment with well-equipped kitchen. We were on the 4th floor roadside so not too noisy.

No reception. Was very strange arriving with nobody around. Only communication is by message. No towels changed or anything you normally get with an aparthotel of this standard. It feels a bit unsafe as no one is around. The swimming pool/ jacuzzi was not really operational during our stay as it was very cold. Only the saunas were in use. The fact that the wellness area isn’t open before 12 is also a pity. I wondered what might happen if there was an accident in the gym or someone unsavoury hanging around with no staff at all. We also booked a private driver through the hotel to go to Auschwitz early in the morning but the time was changed to the afternoon the night before and we ended up joining someone else’s minibus group . The organisation seemed a bit dodgy. Luckily once we finally got in the official guide was excellent.