2 The Quadrant Luxury Apartments - Hoylake

Excellent over all, but in need of decor refurbishment.

Nothing really

Ideal location,close to all transport links.A well furnished and equipped bijoux apartment with a dedicated parking space which was a real bonus.No shortage of bars,restaurants and cafes to choose from,all within easy walking distance.

Very cosy and clean, perfect for a much needed mini escape. It had everything I needed and the host communicated very well. Considering I booked the day before, everything was sorted very efficiently and all the information I needed was sent to me right away. The heating was great (and much needed).

Good location, near to station for trains to Chester and Liverpool. Property was clean on arrival.

Very poor communication. I sent an email pointing out various issues on the Sunday and didn't hear back from Eastgate Living until the Tuesday. When I spoke to them later in the week, it seems they sort of triage complaints and we were obviously not a priority. Surely, in the hospitality business, every customer should feel important? The 'office' seems to be a corner of a coffee shop in Chester, where I went to register my complaints after inadequate responses via email. I think they are overstretched. Perhaps they need to take on more staff? What were my issues? First of all, very bad customer service as I've already mentioned. They didn't really seem to care. The flat looked very nice but there were various maintenance issues, such as the curtains hanging badly, the window in the bedroom being shut fast so we couldn't open it, a light bulb missing from one of the bedside lamps and the toilet roll holder in the bathroom hanging off the wall. There was no bread knife and only one pan, no spare rubbish bags and only one tea towel for a ten-night stay. To be fair, they sent a lovely young man - Sam - to deal with some of the problems but he could not sort out the bedroom window or rehang the curtains properly and didn't fix the toilet roll holder. I got the impression that they would not be in a hurry to remedy these matters any time soon. I wonder what the next guests thought? The bathroom looks very smart but the shower is not wonderful.