Exclusive Stays - Southbank Tower

Good location, good size

Was a bit dusty and some rubbish in courtyard. Some of the PowerPoints and light switches were damaged/faulty

Location good. Everything worked. Communication with property manager re getting in and checking out easy and efficient.

Hot water a bit annoying. Four minutes from turning on tap till hot water arrived.

It was an amazing place very spacious and comfortable

It took a while for the shower to heat up and the internet wasn’t set up but they’re only small thing

Great location. Great amenities. Clean. Easy to access and easy to get keys

The place was advertised as though you could have 3 separate beds in each room which was certainly not the case and we had 7 separate friends staying all together which we would have liked 7 separate beds for. If we weren't able to have 7 separate beds we wouldn't have booked this. It would have been great if the host had contacted us about the bed arrangements we required instead of just assuming. We also had a high vehicle to park and were told that the carpark was 2.1m height restriction. It turned out that the carpark had a 2m height restriction which the host wasn't aware of and so we had to arrange parking elsewhere. Finally, the communication was very poor. The host sent a huge message when we booked the apartment about how they hoped this would be the start of a good relationship and good communication and asked me to reply to that message about the check in time and then I did not hear from them for days. It would have been a huge weight off my mind if I had been able to sort out finer details when I needed to and not at the last minute (i.e. one day before arrival).