HOLT Balcones Guesthouse - King Bed Room

Sus comodidades

Que encontramos un alacrán y una araña

The house was very nice and spacious. We liked the room we stayed in and everything was great

La propiedad es muy bonita, en una gran casa con seis habitaciones cómodas y bien acondicionadas con baño propio y algunas con balcón. Ideal para ir en familia y pasar un par de días disfrutando las instalaciones que funcionan muy bien y hacen una estancia confortable. Se encuentra alrededor de 2 kilómetros del jardín central, es viable dejar el auto y caminar para llegar al centro, lo ideal de regreso es tomar un taxi ya que hay pendientes muy pronunciadas difíciles para menores o personas de la tercera edad. El jardín tiene vista a parte de la cañada y a San Miguel.

The house is amazing. I even liked the location even though it's a bit far from the city center. But I was very disappointed by the customer service. Eduardo was not helpful at all. First I didn't get the room I booked, but this happens with booking. I asked him, in case it's available during my stay please to let me switch the rooms as a friend of mine was interested to rent it for her honeymoon. But Eduardo said, they are fully booked even though there were days I was alone in the house. One day they changed the code on the entrance door and didn't inform me. I was staying in front of the house in the middle of the night and couldn't get it. Thank God it's a safe town, but still it was not a pleasant experience. And apparently there is no breakfast Saturday and Sundays, which I was not informed before. But the worst of all was that at the day of my departure I wanted to leave the house at 12.00. Check out is at 11.00. I told them I just need to wait for my airport pick up at noon. I can check out the room at 11.00. But I just wanted to wait downstairs or in the garden. And Eduardo again told me, it's not possible. Apparently the house is fully booked (I doubt it because he always told me the house is fully booked even though I was alone in the house) and I have to leave. With lots effort I finally at least got him to allow me to leave my luggage there till noon. Again the location is far away from everything. It's residential. I had no way where to leave my luggage or wait for my pick up. I found this customer service the worst I have experienced in my whole life and I am not young anymore. I love the place, love the design, architecture. But the service didn't make me feel at home. I will never book with Holt ever again. This was and I am really sorry to say this as I did love the house and my room, the worst experience I had. I just wanted to leave, which is not a feeling you should have at your vacation.

Better costumer service. Having more helpful and politer people who are there to make your stay pleasant. Also a nightlight on the bedside would be helpful. There was only the big like and a lamp, but you have to get up to switch is off and have to go to bed in the dark