HOLT Balcones Guesthouse - Two Double Beds Room

Todo

Nada

Very quiet location , peaceful , spacious

They had said someone else would be in the house during my stay and it was completely empty the second night so finally they sent staff to stay there for the next night. The security is very bad at that house. It is in a very upscale low traffic neighbourhood. The norm is no one on the street. ( unlike other San Miguel hoods) A completely empty house with 6 bedrooms was left with the front door open by the staff one day when I went out. ( and the cleaners in an isolated part of the house) . There are no safes either or places to keep valuables). Also they have no deterrents on their front walls and someone can jump over and get in easily. All the surrounding homes have razor wire or metal spikes. This is a very upscale area but staff is not trained to keep the house locked. When I awoke in the morning after my second night I found the interior access doors to the property from the street and from the garden below were all unlocked . The second night I spoke with someone on the phone who tried to calm me down when I sent a message that someone or something was on the roof. They have smart cameras . That is their reassurance. As a single woman travelling alone , not for me. Also, there were more than a few details that needed attending to in my room when I arrived . As they are managing everything from a distance no one seems to be checking maintenance issues . Ie blocked sink , broken luggage rack , … otherwise yes the location is idyllic but properties managed by non Mexicans on the other side of the world who think that a smart security camera is better than physical deterrents for security are not for me.

Beautiful place, super peaceful, spacious rooms.

Had issues getting in - we weren’t given the PIN code to the front door in the check in instructions. It was resolved after we messaged but not a great start. The drinking water ran out and didn’t get refilled until the next day.

This place is just magical. The patios are very well-maintained and the views are amazing. Our room was beautiful and spacious enough for me and my wife and kids. The HOLT staff was very responsive. The staff on-site was very nice and the breakfast was a great way to start our day. We wish we could stay longer. We'll definitely come back!