AL - Apartamento Falésia Flat

The host accommodate a sligthly early check in. Keys were at the site.

The space was not fully cleaned to the level that we would have expected for the price. There were no basic essential such as toilet paper or paper towels. Some beach towels also have been appreciated.

Localizacao

Mobiliario exterior

Quiet but a great location for the marina and the beach. Intermarché supermarket very close by.

We arrived outside the check in times so needed to go to the office and pick up from a lock box. That is clear though when you book. The kitchen doesn’t have any basics like salt, pepper, cooking oil or washing up liquid - dishwasher tablets were provided.

This is a pleasant apartment with good lounge space and bathrooms. It's in an area with lots of building work but its still nice and quiet. Pool area is nice although no sunbeds and loud teenagers messing around doesn't get dealt with. 20 walk to arena or beach. The hammock and mid visit clean were good touches. 10 min walk to decent supermarket. Clean with plenty of bedding, blankets etc. Not far to a great beach with good facilities

However the apartment really could do with better maintenance and management it really lets it down. From the start when you have to trek elsewhere to get the keys and they even charge to look after luggage. We paid for early access but the cleaners were still there for half of it and we couldn't unload the car easily There were many maintenance issues with the apartment. Freezer shelves broken, toilet not flushing , missing door stop with dangerous screw left in the floor. The canopy on the balcony also didn't work, the owner apparently can't be bothered repairing and the sun umbrella there doesn't cover the balcony. So if you have lunch there we had to huddle in a corner to be in the shade. On the rather shaby furniture All these issues were reported to no avail... it felt like a slog Other issues like power cuts, random people patking in the allocated spot, no bathroom fans, asking if there were ice cube trays were also just ignored. We were told not to use a sun shade by the pool, fair enough. Except we hadn't been given a list of apartment rules, and when we were given it this wasn't on it (so probably wrong rules) Also, the toiletries provided were minimal, the fridge was full of ice and no condiments provided, no dressing table etc So overall the apartment often felt like a hassle, when a small level of investment and proper responsive agents would solve all and make it great We are waiting for booking.com to respond as overall it wasn't great value for money. Again if the agents did their job perhaps this all could have been addressed