Botanique Suites AirBnB, Antwerp

The place is fantastic. Only issue is that one of the three bedrooms does not have its own dedicated AC unit.

Era un lujo de apartamento, limpisimo y con un equipamiento buenísimo. La calidad de las sabanas y toallas excelente. Y Patrick nos atendió con cariño, amabilidad y eficacia.

Nada

Good size and good fit. Location was nice.

It was very difficult to get in the property. The key app is rubbish. The staff weren’t much help. The price of the mini bar feels like price gouging for what should be an already expensive property.

New, well-maintained apartment Convenient location Polite and responsive communication at the beginning

On the second evening, we discovered multiple cockroaches in the kitchen and in the hallway (including when lifting our bags), which significantly affected our comfort. It was also very unsettling to leave a stay like this with the concern of having brought cockroaches home. The suggestion to carry out chemical treatment during the stay, especially with small children present, did not feel like an appropriate solution. We proposed a reasonable compromise (~27% refund); however, we were informed that this would only be possible in exchange for providing a positive 10/10 review in advance, which did not seem appropriate to us. This also left us questioning how representative other reviews may be. Resolving the situation required significant time and effort and caused unnecessary stress; in the final communication, our request for compensation was described as exerting pressure and being inappropriate, which we did not agree with. In the end, no compensation was provided by the property. For us, this clearly affected our comfort and overall experience. We find this particularly unfortunate, as the apartment itself has clear potential.