Cempaka Villa by Premier Hospitality Asia

Everything

It was great

The pool was amazing so big & outside area is set out beautiful The villa is spacious perfect for large families Decent walk to main road will need car or bike As it’s located back from main areas

Communication regarding the payment We had paid in full 2 weeks prior to arrival Were asked for the payment on arrival & had show proof 3 times with separate documents!Which was kind of awkward & took 30 minutes! Staff should have been made aware that payment had been made in full ..

We loved the location, quiet local area. Short taxi to Nusa Dua. Great pool and lovely villa. We loved Michael who did a wonderful job looking after us and making sure we had a special stay. Highly recommend!

On the positive side, the villa itself was large, with a great private pool and spacious interiors. The beds were big and very comfortable, and the overall layout and aesthetic of the villa had great appeal. The biggest redeeming feature was the incredible hotel staff. They were attentive, friendly, and always ready to help. Their quick response to any issues really made a difference and made our stay much more enjoyable. Without their service, our overall experience would have been significantly worse.

However, the property was definitely in need of some TLC. Several things were broken or worn out—locks didn’t work, doors were hard to open or close, light switches were hanging off the walls, and one of the shower handles even fell off while we were using it. These issues detracted from what could have been a truly relaxing stay. The included breakfast was unfortunately very disappointing. It arrived ice-cold, having been transported from Canggu in the early morning. The listed “bread basket” was just two slices of plain white toast with a small omelette. After giving our feedback, the staff acted quickly and arranged for us to order breakfast daily from a much better local café, which we appreciated. We also had a visit from a large rat, which was quite unsettling. It chewed through our toddler’s bottle, our backpack, a dish sponge, and even tried to eat the salt. The staff again responded swiftly by calling in a pest controller to place rat bait, but the presence of the rodent definitely made us feel uncomfortable. The location was also not what we expected—it was quite remote, surrounded by very narrow backstreets and in a more rundown area, with stray dogs, chickens, and burning rubbish piles nearby. Had we known more about the area beforehand, we likely wouldn’t have chosen to stay there. Other small issues included a broken stair tread in the upstairs room and pool edges that looked a bit mouldy.