Villa Lou-One

We arrived at the villa, at the allotted time approx 16.00, but were unable to access the villa. We had not had any contact from the host to provide the entry code. We tried emailing and phoning the host but didn't get a response. We contacted VRBO/Expedia and they were also unable to make contact with the host. Our 80 year old disabled mother was getting somewhat distressed, very hot and uncomfortable .Expedia were excellent, they booked a hotel for the evening and were going to refund in full and cover any additional cost of alternative accommodation for the remainder of our stay. The host sent the entry code over an hour later, just as we were about to leave for our alternative booking. She apologised in her text and said that she had been unwell, I hope that she has recovered and that subsequent guests have not shared our experience. On entering the villa,first impressions were that it was clean, tidy and well equipped. We eventually found the wi - fi router in a cupboard and had to put the fuse switch down to use the air conditioning. The swimming pool and garden area were not well maintained.We have stayed on this development for many years in other properties and never had any issues. Not having use of a swimming pool and untidy garden was very disappointing. The issues we had on our arrival really spoilt the first few days of our holiday. The host promised to visit to apologise in person but never did.