Black Rock Apartment

La comodidad del apartamento, la limpieza de los espacios y los detalles.

Pese a que habían ventiladores para el calor, contar con aire acondicionado habría sido un plus.

El alojamiento muy bien .

No me abría el portón principal con el código asta que vino un vecino no puede entrar al piso .

Todo lo necesario para tus días

Apartment is really nice, plenty room for a family of 4. The place is well maintained and clean. I can’t say any bad word for the apartment. If you book here with small kids or older people you need to have a car to get to the beach. There is no parking available for the property, you have to park on the street which is always busy. The pool area is spotless also. So now the BAD things about our stay. We arrived to the apartment around 11pm as our flight was delayed. We tried to open the apartment complex door with code they gave us, didn’t work. I went through all the phone numbers they gave us. No one picked up the emergency phone number. There was another number I called, lady picked up the phone. She said she will open the door remotely, didn’t work…. She said we are not at the right place and hang up phone on us. We tried to call her again and again, no answer!!!! It was already midnight, standing there with two tired small children. No one came to help to open the door. We were sitting in the car for a while then we decided to go to a hotel for a night. Luckily we rented a car! In a morning we called the same lady again. She was so so rude telling us it’s only 7 am and she not supposed to deal with anyone this time and hang up phone. I went to the apartment complex door again and I was waiting there for someone to leave so I can get in. Luckily someone let me in. I had no problem the open the apartment door with the code I had. In the apartment there was a key for the main door. We had such a stressful night and morning. After settling down in the apartment I got an email from booking.com saying my booking was cancelled. We didn’t cancelled. there was office phone number, we called the office and they said we cancelled the booking and we gonna get some refund. I told them we didn’t do it and want to stay. She said no problem but we have to pay extra 70€ for some cleaning fee. I said I’m not gonna pay for anything after the night. Everything went well.