Williams Island Room at Tennessee RiverPlace

The location and the view are magnificent.

NOt applicable

The location is beautiful. I loved the giant balcony outside of my room and the views. The jacuzzi tub was nice. Bed was big and comfortable. The snacks and cold water was a plus

Check in experience was awful. There is no one on site. Rooms have a keypad entry. I booked thru booking.com and I never received check in instructions or a code to get into my room. Called the emergency number several times and emailed them with zero response. We were lucky after waiting there about 40 minutes someone showed up to give a couple a tour and she was able to give us a room code. 2 days later the same thing happened to someone who used VRBO to book. Zero check in instructions and again no one answered the emergency numbers. Hot water is also unreliable. I had 5 minutes of hot water into my shower then had to finish with ice cold water. This happened twice. Bathroom not the cleanest and toilet area had a faint urine smell