Two Worlds Townhouse

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The property was cozy and spacious - ideal for a family. It had lots of different rooms to venture to, so everyone was spread out, and it also had two bathrooms. The kitchen was spacey and the lounge rooms were nice and cozy.

I found a used towel behind a door in my room which wasn't pleasant. The washing machine stopped working because the filter had something stuck in it. This took up a lot of our time to sort, and this cleaning should be done by the cleaner in between guests. We nearly decided to go to a laundromat - this shouldn't be the case when paying for a laundry with the property. The coffee cups provided were boiling hot coming out of the microwave - couldn't hold the handles. Bought my own in the end. There is no ventilation in the downstairs bathroom - not ideal when it is right next to the kitchen. Little things that add up to become annoying.

The property is excellent – very well presented, comfortable and roomy and in a great location for enjoying Launceston and its surrounds

On arrival, some of the kitchen equipment was not hygienic. The frypan was greasy, the chopping board had food residue, and most of the other items of cookware had chipped non-stick surfaces that were unsuitable for use, so we chose not to cook and dined out instead. After we raised the issue, a replacement pan was delivered the next day and we were advised the cookware would be upgraded, which we appreciated. One interaction regarding the matter was unfortunately uncomfortable, but the issue was ultimately addressed. When we arrived the hot water was not working. The host responded quickly and it turned out that a switch had been turned off by cleaners. Information on how to deal with this issue in the accommodation information pack would help. As other reviewers have notified one of the three bedrooms faces a busy street and gets noise fairly early

The email system for sharing access details worked fine

The noise from passing traffic that comes into the front bedroom is a deal breaker- we could not rest. We even pushed towels into the window gaps but this really did not assist with stopping noise from ruining our sleep.