Hotel in Kazakhstan
4-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
Comfortable Accommodations
Amenities at NEOS HOTEL
Business facilities
Airport transportation available
Shuttle available
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Gym
Heating
Wheelchair accessible
Bar
Balcony/Terrace
WiFi/Internet
Garden
Laundry services
Sauna
Accessible Parking
Family friendly
Ironing facilities
Smoking allowed
Safe
Accessible by lift
Key access
Key card access
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Kazakhstan
Available Rooms
Ratings and reviews
100% verified reviews10 / 10Outstanding·Jul 2026
Very spacious room and exceptionally friendly staff. The room was clean, comfortable, and well-maintained, making for a very pleasant stay. The staff were welcoming, attentive, and always happy to help. I would gladly stay here again and highly recommend this hotel.
Nothing.
10 / 10Outstanding·Dec 2025
Really good location in Astana (Kazakstan) and a really great room for us in there.
Breakfast could be a little bit better.
7 / 10Good·Nov 2025
Good
The price
6 / 10Average·Jun 2026
Room was good , breakfast as well.
I stayed at this hotel for two nights and was disappointed with several aspects of the service. The reception staff were often impolite and came across as arrogant.
After returning to the hotel with my newly married husband following our wedding, there was no welcome gesture or acknowledgment, despite it being a special occasion.
We also requested an iron and ironing board, but they were delivered very late as at that time it wasn’t available. Later, while we were having breakfast, housekeeping entered our room and removed them without our permission, which led us to file a complaint with reception.
Additionally, changing the bed sheets the next day was chargeable. Overall, the service and hospitality did not meet our expectations.
That said, the room itself was comfortable, clean, and well-maintained, and the breakfast was good with a nice variety of options.
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Top rated by guests
8.8Excellent
(828 Ratings)
"Very spacious room and exceptionally friendly staff. The room was clean, comfortable, and well-maintained, making for a very pleasant stay. The staff were welcoming, attentive, and always happy to hel..."
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