Alleura House Serene Bushland 4BR Families Groups

Great amount of space. Property was a great size for our family. Clean and had all we needed.

Communication before and during our stay was inconsistent and frustrating. We spent weeks trying to have our booking updated to include a fifth room, and the booking process itself was confusing. There were long periods without any response, which made organising our trip unnecessarily stressful. The downstairs heating didn’t work, making that part of the house very uncomfortable at 3 degrees outside. Unfortunately, the responses from staff were inconsistent and not particularly helpful in resolving the issue. Check-in information mentioned the possibility of a late checkout, but when we enquired, we were told there would be an additional charge. This was disappointing given the information provided and our overall experience. Overall, the property and space was great, but poor communication, unresolved maintenance issues, and inconsistent customer service detracted from our stay especially at a premium cost.

Beautiful nature around, the house was very cosy and very comfortable beds

Having the kitchen upstairs and the BBQ downstairs

The location was excellent and the house had everything we needed. It had a lovely outlook and ample room. Would definitely book again.

The location was superb and we enjoyed nice walks in the surrounding bush in the crisp mountain air. It was reasonably close to the main tourist highlights (i.e. Grand Canyon, Three Sisters), but you did need a car to get around. The eating and entertainment areas were large and suited our family group of 10. It was close to shopping at Katoomba and Leura and of course the High Tea at the wonderful Hotel Majestic. The piano player was excellent and set the mood to perfection. The view wasn't bad either.

An electric blanket would have been nice during the cold weather in the downstairs bedroom which was not heated.