Luxury Private Villa Taj Sofia & Spa

The breakfast was amazing ! Younis was very helpful And always willing to accommodate any request . The staff were all very friendly and the cleaning service was such a bonus ! Would def recommend it

Nothing ! Everything was perfect

Esta casa é um exelente preço qualidade. Muito limpo e espaçosa. O que mais faz diferença na estadia é a simpatia de todo o staff. Éramos um grupo muito grande e mesmo assim correu tudo na perfeição. Toda a gente adorou. Nunca ouvimos um ‘não’ do staff. E sempre com um sorriso na cara. Tudo era possível. Um excelente serviço de concierge. Desde suttles a organização de jantares. Aconselho muito o jantar na vila . A comida era óptima e muito em conta. Toda a equipa responsável pelas refeições da vila eram espetaculares. Foi uma estadia memorável! Muito obrigada a toda a equipa em especial ao Hicham e Younes. Sem eles nada teria sido possível.

Gostamos de tudo

The team made a real effort to make our stay special, particularly for my mum’s 60th birthday. The decorations (which we paid for) were beautifully done and the cake was arranged seamlessly. The spa facilities were a highlight – the massages were excellent and the hammam was lovely. Staff were polite and responsive throughout, and small requests (like providing a high chair) were handled quickly. Early check-in was also appreciated.

The main issue was housekeeping. The listing suggested daily cleaning, but this was not the case in practice. The same staff member appeared to be responsible for both cooking and cleaning, which made it difficult for cleaning to be done consistently. There was also no microwave, which made reheating food difficult as the oven was not practical for this. Flies were a noticeable issue, both indoors (including the living area) and outdoors, especially during mealtimes. While this may be a regional issue, it did affect comfort. Simple measures such as table fans during meals (which help keep flies away), food covers, or fly traps/zappers placed near dining areas would make a significant difference.

Beautiful Villa. Mohamed the security is an amazing man who made our stay memorable and amazing !! Thank you Mr Mohamed we love and appreciate you. We had a lovely lady who made us food - Nadia. Beautiful soul beautiful human. Thank you for helping save our stay in the villa

Villa rules that was not stated before arrival turned the holiday and Villa stay very bitter. Manager was very rude to us and made us waste a lot of time when we could be experiencing the Villa that was not cheap to stay in. On top of the disrespect from the manager called Yousef the Villa owner Hisham stepped in and made things a lot lighter to manage. Even though the main issue was not resolved causing me to spend more money, he was a lot more respectful and easier to deal with. One thing that put me off is the amount you pay to stay in the villa and the extra costs of things when it should all be inclusive. Adding hot water to a Jacuzzi shouldn’t be €50. Happy to have experienced the Villa but would not recommend to tourists especially with a manager like that. No customer service experience what so ever. Luckily I come from a Moroccan background and found the situation got dealt with a little nicer because of this. Happy my friends was not alone during this trip. Again a huge thank you to Mohamed and Nadia ! We are soooooo thankful for your guys. 🙏🏼🙏🏼🙏🏼🙏🏼🙏🏼