Pool Spa 6BR villa Solterra Resort Near Disney!

This villa was extremely clean can comfortably fit my entire family of 12. Close to shopping and restaurants. Host was extremely timely in responding to messages. Overall outstanding place to take your family.

Nothing.

The stay started out rough but got better. Initially at check in they didn’t have my info or reservation bc the 3rd party responsible didn’t change it over from the last person that stayed there so it took forever to check in bc booking.com didn’t ever answer!! Also, we were not given the code for the front door right away. We had to wait 30 min before we finally got a message with the code! The home was very spacious and clean. Our only issues were that you can’t control the ac thermostat, you need a code. After complaining that it was very warm in the house they did give me the pin. Also there are NO instructions anywhere regarding the hot tub and pool lights. We finally figured it out but it took a few days to get it to warm up etc….also the control switches are in the corner behind the fake tree…they blend into the wall so we didn’t see them right away. Also wasn’t aware there was a $30 per day fee for the hot tub! That’s crazy!!! Also, the dryer is horrible!!! Had to run it 3/4 times to get clothing dry! This home would be a perfect rental if they had directions out for you. Also, let people control the thermostat bc 73 degrees in hot Florida weather is too warm! Also, get rid of the charge to use the heat in the hot tub and the grill. People are paying a large amount for a week at least include those items without an additional charge. Lastly!!! Bring towels!!!! There are NOT enough towels provided for a home that sleeps 10!

The home was very spacious , clean and beautiful

The staff was not helpful at all. No wash rags were provided only bath towels and every time we called we were basically told we were lying . Hot tub would not heat and didn’t find out until check in there was a fee but was never told how to pay, also they barely give you a start up kit to last a single day. The grill does not work correctly and a staff member did come out to show us how to finally get it to work 2 days later but in there defense it was Christmas Eve. Customer service was horrible and I found myself emailing all day with zero results and had to eventually just stop so I could enjoy our vacation