Hôtel Lac Léman

What made my experience truly unforgettable was an exceptional lady named Ghaya, who works at the reception. I was having an incredibly difficult day. I felt frustrated, overwhelmed and had completely lost confidence in myself. I was so stressed that I couldn’t even think straight. Then Ghaya approached me with a beautiful smile, genuine kindness and outstanding professionalism. She took the time to speak with me, listened patiently, reassured me and helped me through a very difficult moment. What impressed me most was her genuine compassion and understanding. She didn’t just treat me like another hotel guest. She treated me with dignity, respect and humanity. Her kindness made me feel comfortable again and helped me regain my confidence. Ghaya is a true asset to the reception team and an outstanding example of what five-star hospitality should look like. I sincerely hope the hotel management recognises and rewards her exceptional professionalism. Employees like Ghaya are what make a hotel truly special. Thank you from the bottom of my heart, Ghaya. You turned a very difficult day into a positive experience that I will never forget.

I have nothing negative to say about the hotel. Despite having a very stressful day, I was fortunate to meet Ghaya at reception, whose kindness, patience and professionalism made an enormous difference to my experience.

Very friendly and useful staff - Fakhri Ben Mahmoud at the reception was very nice and helped me to get a taxi to Lac 2 (didnt have Tunisian sim with me and I don’t speak French and Arabic unfortunately). Cleaning lady was a pure joy (don’t know her name tho)

Bottle of water in the room wasn’t refreshed Breakfast choice was quite limited

Stuff are very kind and helpful when i had issue with AC

Just need to takecare about the shower, better to have longer hose for shower

The location was good and the hotel was clean

Sometimes they did not clean my room