Scarletz Suites near KLCC by YourSuperhost

I was impressed by the efficient check-in/check-out process of the hotel. They allowed us to check in early, at about 10 am. Their customer service is also commendable.

Tolle Unterkunft! Schönes Hotel mit einem tollen Pool und einem Guten Fitnessstudio. Das Zimmer war sehr geräumig und sauber.

The rooftop pool was great, the views during the day and night were amazing. The room was spacious and had everything you need.

We arrived at the property at 10:45PM for a late check in after a long day of travelling. The room was not cleaned from the previous guests and when I went to reception they told me I needed to get in contact with the property manager as it was managed by a private owner. They organised the room to be cleaned but it was 12:35AM before it was ready which was not ideal. They offered a small compensation for the inconvenience. Could have been a once off but so frustrating. The lifts are such long waits too as it’s so busy with lots of floors and only 4 lifts you could be waiting 15 minutes to get into one.

For the price, this place isn’t bad but could be better. The pool was good and room was decent.

The room always had light shinning in no matter that day because of how the building is built. At night it was never truly dark which made it worse when the bed is next to the lightly lit up window. The building itself had the worse elevators, you can wait up to 20 mins in the morning just to go down to the lobby. In the morning only 2 elevators work for the lower floors so by the time they would get to you it would be all full. This was another major inconvenience about the building. Additionally if you book a room with a sofa bed, it’s not a traditional sofa bed and it’s very small so keep that in mind