LUXE In Venice - The Venice Residences

Great location

First of all this is one of those rare times when the photos precisely match what we got! Exactly the view, exactly the room. Kudos!! Checking in was a bit arduous - the 24/7 desk has nothing to do with the property check in. You have to wait for staff to arrive. Even after arrival they arrive with more than a typical amount of paperwork, and then don't take you up right away. Overall checkin took over 30 minutes which is why this isn't a 5 star review. Other than this, very clean, well equipped. A bit too much threatening disclaimers regarding broken or missing items, warning not to stain bedsheets under threat of fine, etc. But the property smelled great, the air conditioner was both cold and smelled clean, kitchen appliances and dishes all on point. The location is very beautiful, but everything there shuts down at 10pm so anything in the evening you either get it from a 24 hour grocery shop or have to take taxi to BGC or Makati, both of which are an easy 10 mins away. Airport is surprisingly close and the way avoids much traffic. Overall id probably stay there again.

Good

Putting aside the check in process, it WOULD of been 5 stars. But unfortunately, the check in process was LENGTHY and TEDIOUS. Initial communication was just simply the map to which tower to head to and contact details of property manager. Upon arrival, informed property manager thru text messaging and was met at the lobby by the host. Apparently there should of been an email communication confirming reservation with Tower security and property manager, but no confirmation has been received yet by Tower security. This prolonged the wait time in the lobby and took approximately 1 hour to resolve. Parking was also requested and was provided one specific spot, unfortunately the spot was occupied and also had to resolve this. Email communication was later received from property manager after check in was concluded. Again everything else besides the check in process was great!