Villablanca Garden Beach Hotel

The room itself was very spacious, which I really appreciated. The staff were excellent throughout our stay: friendly, helpful, and attentive. A special mention goes to Mary from housekeeping, who cleaned our room beautifully every day and surprised us with towel animals daily. This small touch made me smile.

That said, the hotel does feel a bit dated. The overall look and feel shows that the property is getting older, and some things could definitely use an update. The water in the shower and sink is salt water, which might surprise you if you are not expecting it. I traveled during low season, so the hotel felt quite empty with very few guests around. Unfortunately, the restaurant next to the pool was closed during my stay, which meant there was no option to order food or drinks by the pool, a bit of a pity because the pool area itself is nice. A few other small downsides: the AC in the room was pretty loud, and the balcony was very small. There is also no direct ocean access from the property, although I already knew that when booking. Overall, while the hotel may be showing its age, the excellent service made the stay pleasant. If you come here knowing what to expect, it can be a nice and comfortable place to stay.

If you're reading this review you'll see that I have also given prior reviews. I've been coming here annually for the past 6 - 7 years. It's a nice quiet hotel, great staff, about 3 kms from central Cozumel. There are restaurants nearby, or you can go into town, there is a shallow ocean front beach and pier just across the street.

I've mentioned this before; the mattresses on the beds are getting tired. They sag in the middle and aren't the most comfortable. I know new mattresses would be a very big investment and understand why this is being postponed. Just be aware of this if you have a problem with this.

Pool. And the staff

No hot water sometimes.

Spacious room, pretty good location, comfortable. The staff was nice, and I had a free breakfast in a small restaurant nearby.

The hotel is old. After my shower the water just stayed there.