Résidence Lagrange Vacances Les Chalets D'Emeraude

Internet verbinding was slecht

Overall very nice stay. However, they need to change all the pillows. They are terrible. Last year I mentioned it but nothing was done. They also need to check the rooms/suites better. One of the bedroom lights was burnt, the suite was missing some pots and pans and when I mentioned it they didn't have any extras. The phone in the suite was not working and they did nothing about it for 10 days (although they told me they were aware of the issue earlier). They also close reception from 12pm to 5pm which is not practical if you have to communicate with them or check in before 5pm. So overall good but some improvements can be made.

The Reception staff, in particular, Maureen, were excellent and very helpful and professional. The facilities were limited and inconvenient, due to ‘opening hours’! Reception ‘not manned’ in afternoons/night. IE: can’t use Spa if staff aren’t available to give key! No back-up or contact for any emergency - fire/lift. No safety deposit box. It was not acceptable to check own extensive inventory and clean room and take off bed linen, before leaving! A professional clean of room, utensils, crockery etc., would be expected. No salt put on paving or steps outside the hotel, when it snowed and was icy!