The Quarter Saladaeng by UHG

พนง น่ารัก

* The housekeeping staff comes to clean the room too early. On some days, they knocked on the door as early as 10 a.m., which I feel is too early. And they even threw away a bag containing my medicine that I had left on the bed. * The security guard is often distracted by his phone and doesn’t pay much attention to guests. Also, when returning the parking card, guests have to get out of the car to hand it back. Other than these points, everything else was great.

This hotel is a little bit old, but was perfect for our stay in Bangkok. Very big room with a balcony patio area, ideal for a small family. Very close to the park and the central siam mall. Also very close to transport lines.

Overall, I would rate this stay **3 out of 5**. The room rate was not particularly expensive, so in terms of price, the overall experience was reasonably acceptable. However, considering that the property is presented as a **4.5-star hotel**, my personal experience felt closer to a **3-star level**. The main reason I booked this hotel was specifically to **relax and enjoy a hot bath**. Unfortunately, the biggest disappointment was the hot water system. Even when I turned on only the hot-water tap, without mixing in any cold water, the water was merely warm rather than hot. I reported the issue to the Front Desk, and a technician came to inspect it. I demonstrated the problem by running only the hot-water tap and keeping my hand directly under the water for an extended period. It was comfortable enough to do so because the water simply was not hot. I asked the technician whether the hot-water system was specific to the room or the floor. He explained that the hotel uses the same hot-water system throughout, and that this was essentially the temperature the system could provide. Based on my experience staying at many hotels, I would describe this as **warm water rather than genuinely hot water**. Therefore, if you are booking this hotel specifically because you want to use the bathtub for a proper hot bath, this is something worth considering. I also asked the technician to confirm the issue with the Front Desk because I did not want the hotel to assume that it was simply my personal perception. Eventually, the hotel moved me from a room on the 6th floor to another room on the 7th floor. Unfortunately, after testing the hot water in the new room, **there was no difference at all**. The replacement room also had an unpleasant lingering smell, particularly around the bathroom. It smelled somewhat like cigarette smoke or possibly strong spices that had become embedded in the room. The smell in the bathroom made me wonder whether someone may previously have smoked there. **The Front Desk response was another area that could be improved.** After the technician inspected the room and communicated the issue, I waited approximately **15 minutes** without receiving any update from the Front Desk about what would happen next or how long I would need to wait. I eventually called the Front Desk myself, but nobody answered and the call disconnected. As a result, I had to go down to the reception desk on the first floor personally to ask about the status and whether I could change rooms. When I arrived, the staff appeared not to be fully aware of the problem I had already reported through the technician. There was also no apology or explanation for the delayed response or the unanswered phone call. For a hotel positioned at the 4.5-star level, I expected better communication and service recovery. Check-out was also quite slow, with only two counters available at the time. Regarding the room itself, it was certainly spacious, which may be a major advantage for some guests. However, a large room does not necessarily mean a better stay. In my case, I mainly used the bedroom and bathroom, so much of the additional space provided little practical benefit and did not compensate for the other issues. Another point is that **the room photos shown on Agoda created a different expectation from the room I actually received**. My room was surrounded by buildings and had virtually no view. I would suggest that the hotel review its room photos and make sure they accurately represent what guests can realistically expect from each room category, rather than creating expectations that may not match the actual room. **In summary:** considering the price, room size, and overall facilities, I would say the hotel offers an average and reasonably acceptable experience. However, because my main purpose for choosing this hotel was to enjoy the bathtub with genuinely hot water, the inadequate water temperature was a major disappointment. Combined with