Campanile Marne La Vallée - Torcy

Good service

Poor service. We checked in at 10.30 pm and I asked what time the bar was open until and was told it was closed, they were still serving! In the morning, housekeeping entered the room at 9.00 am and we were still sleeping. I informed reception but they did not speak English, eventually someone came who spoke English and said it was my fault as I didn’t put the do not disturb sign in the door. They were not interested at all.

Great staff

At check in they struggled to find our booking. Not sure if this was hotels.com issue or their issue. No apology was given for the hassle at checkin considering it was already 10:30 pm. The room is quite small for the price. The bed was big enough though and the bathroom was good size. The bed linen was not washed properly with lots of stains on the duvet cover which put us off. The breakfast had very limited choice and no hit food. Although on the third day we did get some scrambled eggs we didn’t have those on the first 2 days. The staff didn’t seem friendly or courteous- may be they are not used to families staying there. Seems to be more of a corporate stay hotel. The hotel is close to the station but seems to be nothing around it much. The appearance of the hotel is also not that good.

When checking in he made me pay city tax but had to ask for recipt

Everything was fine at hotel.

The decor of the room is unfortunately outdated. I also did not shower because there is mold in the joints. The breakfast was minimal but ok. Fortunately the staff was very friendly. And the reception area also looks very nice. I didn't know that there is a maximum height of 2 meters at the driveway to the parking lot. As a result, I could not use the parking lot. I found that very annoying.

Nice, clean but basic. Just what you need after a day at Disney if you're only using your hotel to sleep! Breakfast even had gluten free bread available!

Payed €7 on top for taxes again for 2 days and in the evening there is no parking.

Rooms like a hostel, restaurant and bar closed for part of our stay, shutters on windows like a prison cell, reception staff extremely rude, limited breakfast but close to Disney.

Location was ideal for travel to Disneyland and Paris. Close to train line and supermarket. Reception and bar area looks nice. Decoration in room requires modernising.

Good Service by the Check-In. Very friendly Reception!

The property has a new lobby area which is modern. However, the rooms are not modern at all. They are comparable to an old Motel 6. There is a large desk in the lobby that has a USB plug which is handy, although security asked me to go back to my room when I was working at the desk in the evening. They said I couldn't be there for some reason. Very strange.

Staff is very nice, professional. Breakfast is good. The building, room are very old, bad condition, need a very good renovation.

Bedroom nr reception very noisy with door banging by steps, restaurant. Bed ok and staff good but rooms really dated and decor needs lots of attention

Great hotel, great service. Rooms are too dark, no brightness

Dreadful rude bar staff Rude and unhelpful check in staff Menus for pizzas everywhere No pizzas Restaurant shut Bar menu unavailable No vegetarian options Could not have salad and chips even though these items existed as parts of other meals Minute flat pillows Breakfast is good but a bit slow to renew croissants etc

Useless unhelpful check in Rest as expected for budget hotel

Perfect stay, clean and simpel

not a great area. far from ammenities.

Disappointed with the hotel. Our room was awful. Part of problem was the location of the room. We were on back side of building below ground level near house cleaning and laundry. Was kinda creepy going back there at night time (had to exit back door of hotel to access from near back parking lot). And there was an ashtray station right outside our door for smokers - the last thing in the world we wanted was smokers hanging outside our door talking at night time. The other big issue was the smell in the room. Housecleaning went way overboard with some kind of deodorizer spray - I was hit by the chemical smell when walked into the room and wasn’t able to air it out. Maybe they were trying to cover some other foul smells in the room?? Hard to sleep. Other issue was loud neighbors but I guess that isn’t the hotels fault (other than thin walls). Staff was friendly and breakfast was good. Maybe we just had a particularly bad room?? I would highly recommend they ease up on the chemicals in the room. It can’t be good for anyone’s health to be breathing that stuff.

Disappointed with the hotel. Our room was awful. Part of problem was the location of the room. We were on back side of building below ground level near house cleaning and laundry. Was kinda creepy going back there at night time (had to exit back door of hotel to access from near back parking lot). And there was an ashtray station right outside our door for smokers - the last thing in the world we wanted was smokers hanging outside our door talking at night time. The other big issue was the smell in the room. Housecleaning went way overboard with some kind of deodorizer spray - I was hit by the chemical smell when walked into the room and wasn’t able to air it out. Maybe they were trying to cover some other foul smells in the room?? Hard to sleep. Other issue was loud neighbors but I guess that isn’t the hotels fault (other than thin walls).Staff was friendly and breakfast was good. Maybe we just had a particularly bad room?? I would highly recommend they ease up on the chemicals in the room. It can’t be good for anyone’s health to be breathing that stuff.

Calm atmosphere, phenomenal staffs all the way. Very helpful and friendly. All always smiling. Well trained staffs too. Hotel close to mall and Disneyland Paris. Close to train station that would take to Disneyland or Eiffel Tower. Delicious food all round. Cleaners always around to keep room clean and change towels. None reluctant to do anything yur! I had a wonderful time yur! Would consider going back there by God's grace though! Thumb up yur! Thanks to all the staffs I came in contact with and those I didn't yur! I believe they all got the same spirit as seen in most. Bless up yur!

Clean and comfortable. Staff were a little bit unhelpful. Overall cheap and easy.

Very very poor customer service.. booked room for 3 and room only had one double bed. Hotel said they couldn’t do anything absolutely shocking! Hotel staff very very rude, manager was shouting at us when we asked to sort the situation. Luckily hotels.com moved us to another hotel quickly and easily at no extra cost.. very well done hotels.com, customer service was brilliant!!

ok. as was described.

The hotel itself was ok. Rooms rather small but clean. The breakfast for 10 euro's each was appalling. Never pay for the breakfast. Staff not very helpful.

So, I feel as though I have to mention how lovely the staff were. They were so accommodating and friendly and check in was quick and easy. Also, it is a quick walk to rer station just three stops from disneyland. However, the shower in our room didn't work. Also, the location is depressing. Despite its close proximity to disneyland, I feel the deprived neighbourhood isn't a good spot for a hotel. I would definitely stay here again if I was staying with friends, but I'd never stay here again with my son. The corridors were outside and, for that reason, it didn't feel so secure for a child. But it is a cheap hotel, so I guess you get what you pay for. Also, I wouldn't recommend spending ten euros on the breakfast. Far too expensive for what it is.

HOTEL WAS GOOD. BUT ROOM WAS NOT SO GOOD. WHEN WE ARRIVED THE ROOM SMELLED OF CIGARETTES. WE THEN ASKED TO SWAP ROOMS AND THEY SAID WE COULD THE NEXT DAY AS HOTEL WAS FULL. THE NEXT DAY WE PACKED ALL OF OUR BAGS TO PUT INTO THE LUGGAGE STORE AND ON OUR RETURN FROM DISNEY LAND WE WENT TO GET OUR NEW ROOM AT RECEPTION AND THEY GAVE US THE SAME ROOM AND WHEN QUESTIONED TO SAY THAT IT ISTHE SAME ROOM THERE REPLY WAS IT HAD BEEN CLEANED. THE BED HAD BEEN MADE WITH THE SAME COVERS AND AIR FRESHNER SPRAYED. APART FROM THE ROOM THE REST OF OUR STAY WAS GREAT.

HOTEL WAS GOOD. BUT ROOM WAS NOT SO GOOD. WHEN WE ARRIVED THE ROOM SMELLED OF CIGARETTES. WE THEN ASKED TO SWAP ROOMS AND THEY SAID WE COULD THE NEXT DAY AS HOTEL WAS FULL. THE NEXT DAY WE PACKED ALL OF OUR BAGS TO PUT INTO THE LUGGAGE STORE AND ON OUR RETURN FROM DISNEY LAND WE WENT TO GET OUR NEW ROOM AT RECEPTION AND THEY GAVE US THE SAME ROOM AND WHEN QUESTIONED TO SAY THAT IT ISTHE SAME ROOM THERE REPLY WAS IT HAD BEEN CLEANED.THE BED HAD BEEN MADE WITH THE SAME COVERS AND AIR FRESHNER SPRAYED. APART FROM THE ROOM THE REST OF OUR STAY WAS GREAT.

Good for a budget hotel

Stayed only the one night but staff on the front desk were fantastic. Helped us with an issue with our Disney tickets (kindly printed tickets out for us), and allowed us to store our luggage while we went to Disney, as we checked in early. Hotel breakfast had a good selection available, and a nice dining area. Location is good, a short drive to Disney, plus, walking distance (10 mins)to supermarkets and a selection of bars, cinema and restaurants with the Metro next to them.