Extended Stay America Suites Dublin Hacienda Dr

Thank you

Good in general

The parking area seemed reasonably safe. The kitchen in the room was nice though we didn't xook on the stove.

My favorite part of the stay was definitely the bed. The room was super comfortable and private and had a cute little kitchen area.

Service overall was subpar. Getting someone’s attention at the front desk was almost impossible. On one occasion I rang the desk bell like 15 times. I wish I was exaggerating. I received only one key so I went downstairs to ask for a copy since I was heading out early. Come to find out the front desk agent couldn’t find my reservation because apparently I wasn’t even checked in, even tho my family and I were already in the room with a room key. Also if you are expecting basic necessities in the drawers of the kitchenette, just be aware that you will have to go back downstairs to ask for all that stuff. Spoons, forks, plates ect. Oh and you also have to ask for hair shampoo because it is not readily available in the shower like it is at every other hotel I've ever stayed in.

great service, needs more for breakfast \ needs a meeting area needs gym thanks

Everything you need is available at the front desk. Professional operation, Start to Finish.

Great service

I want a full refund, the desk provided my room key to a complete stranger, so this poor guest walks into my room and i was shocked and so was he, he apologized but i demanded I check out and I made alternate hotel arrangements and left. Please refund me fully for this stay as I was terrified by this experience which caused me great concern for my safety. A hotel should not be renting a occupied room to another guest ever but expecially when ii was trying to nap, thank ful i was not changing clothes or showering at the time. I will never stay at another Extended Stay America again, worst place ever

Nice people and service. Room needed new mattress.

Friendly and patient staff.

The room smelled like smoke, I asked for another room. I had to walk 5 times back to the desk to get my key card to work properly to get into my room. My key card didn't work to get into the laundry room/vending machine area. And then after the staff let me into the vending area, the vending machine ate my cash and the staff didn't know how to get it back and refund me.

I lost my wallet or had it stolen, not sure which. I had photographs of my passport and driving license with me and when I asked for help at check in, staff refused to check me in and made me leave so I had to sleep in my vehicle. If you have no physical ID in your possession, staff will make you leave the facility. Clearly, no empathy for a person already struggling with a bad situation.

Safety

Clean room, friendly staff, ample parking space, well lit

Breakfast included is only granola bars and coffee. Disappointing.

All good, only issue was dripping shower head

good service

Took 40 mins to check in .. long wait at midnight 1 am

The power went out for several hours causing no air conditioning as well as me having to get ready for work in the morning in the dark. Very dissatisfied!

Great stay

Grwat

friendly staff

Quiet And save. Morning coffee should have few options of snacks and a place to sit down

It was very clean.

Shower was leaking water, water being wasted. I was in 2 different rooms and both showers were wasting water.

Enjoyed the area and access to good food options and local park. Unfortunately had a hard time sleeping due to thin walls and uncomfortable bed. Free breakfast is muffins/instant oatmeal and coffee.

Everything was great

super outdated

Check in around 11pm. Hotel room has not been updated in years. Leak in shower, it dripped all night. A cockroach popped out of the door when I went to do the security lock. In the morning hot water took almost 5 minutes to get in the shower. The walls are thin and you can hear all your neighbors.

Nice outside, poor condition inside.

Poor water temperature/pressure. The pressure is hardy enough for a decent shower and lukewarm. Definitely not suitable for a family with children, as you wouldnt even be able to run them a bath. The water would already be too cold. They advertise free housekeeping after a certain number of days, but when you request it after that time, they tell you the housekeepers have too many rooms to clean and cant get to yours. In two months, was only able to have my bedding changed once. Air conditioning leaves a lot to be desired. The "free breakfast" is an embarrassment. Cold coffee, instant oatmeal and dry, grainy muffins. Honestly terrible. We stayed here while our home was being repaired. It was paid for by our landlord, and I STILL feel ripped off.