Extended Stay America Suites Orange County Cypress

The staff was fine, but this appears to be a place where a lot of people stay when they have nowhere else to go. Stayed with coworkers, one room had roaches, my room smelled musky/mildewy when the AC was on, showerhead was broken and dribbled more than sprayed. Beyond that *my* room was clean, but the halls often had trash, including a rotting closed milk jug in one of the stairways. Lots of room for improvement here.

Smells like cat piss. Someone stole the ironing board. General sense of greasiness.

Ok

A Plus

Great

The staff is great-this is the one positive thing. The condition of the hotel and rooms leaves much to be desired. Firstly getting on to the elevator and smelling the scent of old stale cigarettes the smell continues even in our non smoking room. Were we in our room about an hour and realized it was infested with fleas. Upon letting the front staff know, an apology was issued with the info that we would offer you another room but we are full and what we can we can offer you is a full refund. We saw that they are replacing the flooring at this time so hopefully that will help with some of the smell.

They had roaches and dis not refund me for the stay.

Freat hotel will be back

Jen was very pleasant and Jacob was helpful as well. I was a little miffed that breakfast consisted of coffee, hot chocolate packets and blueberry muffins for 5 of my 7 days. Although we got notice of water possibly being shut off for repairs, that wasn't an issue for us but our sink was clogged when we left. The room was clean and we didn't require housekeeping which was nice. I would return again.

the whole time staying smell smoke from the elevators on the hall way, the room smell rotten, cat pees. never come back again

This was by far one of the worst hotel experiences I’ve ever had in my life. From the moment we walked in, the room just felt dirty and unkept — and it only got worse the longer we stayed. We discovered roaches crawling around in the room, which was shocking because we hadn’t even brought in any food at all. There’s simply no excuse for that. Then came the mold in the shower and tub, which was absolutely disgusting and made it clear that housekeeping doesn’t clean properly (if at all). The drawers for our clothes were stained and filthy, like they hadn’t been wiped out in years. The carpet was full of stains, the counters were sticky and never cleaned, and everything just had that grimy feeling that makes your skin crawl. I genuinely felt uncomfortable touching anything in the room. It was unsanitary, unhygienic, and unacceptable for any guest to have to stay in those conditions. We couldn’t believe that management allows rooms like this to be rented out. If I could give zero stars, I would. I wouldn’t recommend this hotel to anyone — not even for one night. Save your money, your sanity, and your health, and stay literally anywhere else.

Great price. Nice place

Air conditioner needs to be serviced. Loud all night long.

The first room I was assigned had fleas that jumped onto my sandals and legs and started biting. The night clerk, Jason was great and gave me another room on a higher floor. The keys didn’t work, so I had to go back down and have them re-activated. The bathtub had mold and did not look clean. I will never stay at an Extended Stay America again!

This is barely a hotel. When we were there, most of the guests appeared to be unhoused individuals staying there on government voucher. I’m glad they’re getting housed, but think the hotel (or someone) should have been transparent about what’s going on there.

There were roaches in the rooms - I was moved twice and the second room had roaches.

I had no hot water. I complained to the front desk and I hate to do that. They just said sorry and that was it.

Nice place

The staff was great

Tub is cracked and if you want shampoo you have to request. Not sure why they don’t just have in room to make it easier on guests

It was not inviting

Mona at the front desk was very helpful.

Police visited the property due to unruly behavior and there was screaming from a guest in the middle of the night. Bathtub was rusty, the room smelled musty and old, community area and rug were old and rolled up. Room had no shampoo or hairdryer. Expedia advertised breakfast but it was instant oatmeal , granola bar, and a packaged muffin. Overall a terrible stay.

There were no grab bars in the bath.

There was a cockroach

Water faucets in shower cannot be turned off, continues to drip. Fan in bathroom very loud. Live roach found on kitchen counter. Outside of property not well kept..weeds overgrown, grass yellow. Will NEVER stay in Extended Stay America Suites again.

Room had a strong foul odor and a smelled like cigarettes in the lobby area. Elevator had an odor

Staff was very friendly & I liked that they had my room ready early. Property is dated but clean.

Smelled like insect spray

The furnitures were old. The pillows had a smell. Maybe it’s time to change them. Don’t know if appliances work cuz we didn’t use them. The rooms were not available at check in time. We had to wait for an hour. It was about 5pm by the time our room was available.

The room was functional and good enough for a couple of days there. No microwave in the room. Very average, but affordable.

Ok, the checking was pretty smoothe. The security was not. The keys to get in, worked only sometimes. I was locked out of building. Got to front door, no one was there for over 13min. You need to be better. I was afraid to be standing out there. Every visit out was horrible. When we attempted to check out, I tried calling no answer. We went to office no one was there for over 15min. We left the keys on the desk and left. The late night crew lady was very short and condescending, the other staff encounters was very pleasant. I like the room very much. Location was good for us. I would like to say I will be back. However we must address the rooms security keys immediately before our return. Thank you Lisa Lewis-Moss