Sol Guadalupe

Hotel it's self was nice they have security on the door but! Had ants on the balcony and loads of hair! The room was nice but the bed was broken and the TV remote looked like someone had vomited all over it, small things but I have to be honest. The price I paid through Agoda was amazing so I overlooked all these issues. I was only there 3 nights and the staff where lovely Would I go back? ,....... Depends on price

Excellent value for money Plenty of choice for breakfast Nice clean rooms

good was stay, front office lady staff was rude. No hospitality at all, rest all facilities are nice, breakfast spread was extremely huge.

Myself and my wife booked one Sol Sea View Room for 3 nights, from 28 September to 1 October, 2025 through Agoda.com, reference no. ***. We were allotted room no. ***. We were expecting a decent stay but sorry to say that we were really harassed on the last night of our stay in your hotel. We had our flight early next morning, i.e. 02 October and had to leave the hotel at 09:25AM. Last night, suddenly at around 00:30 (12AM), two people barged into our room without any notice or knocking on door, one security guard and another staff of the hotel. We were scared at first and then shocked to see the whole room was overflowing with water upto the ankle. All our luggages, old cloths that we brought with us, souvenirs bought from Magaluf, newly bought cloths from Zara in Palma, cloths bought from Cala D'or got totally soaked in water and damaged. Even we were not allotted any other room until 2PM. Finally, after a lot of effort and follow up in the reception, we were allotted room no ***. However, there was no one to help us out to dry our cloths and items or to carry our luggages to the newly allotted room. We asked for the Manager of the hotel but were told that the Manager was not there and we can speak next morning. Accordingly, we asked for the Manager in the reception at 9AM but were again surprised to not find the Manager until 09:25AM. We were forced to leave without talking to the Manager as we had a flight to catch. This was totally unprofessional and unacceptable as they ruined our vacation experience after we spent so much money to be there all the way from India. We even had to travel next morning putting wet cloths on. We suffered the following damages and losses: 1. Damage of new Zara dresses bought from Palma worth 77 euros. 2. Damage of souvenirs bought from Magaluf worth 63 euros. 3. Damage of new cloths bought from Cala D'or worth 48 euros. 4. Spent one night in a room of lower tariff (***, with no sea view). 5. We had to carry wet cloths in the suitcases to the airport with lot of additional weights. Till today, we have not been paid any compensation even after they promised and our repeated follow-ups. Sticking a few photographs and videos for reference