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Extended Stay America Suites Knoxville West Hills

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking | Desk, iron/ironing board, free WiFi

Studio, 1 Queen Bed, Non Smoking | Desk, iron/ironing board, free WiFi

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking | Desk, iron/ironing board, free WiFi

Desk, iron/ironing board, free WiFi

Desk, iron/ironing board, free WiFi

7.0Good

(587 Ratings)

"Location was good - check in was very seamless. Room was nice & very clean"

Barbie

Don't miss out! Price and availability may change

7.0 / 10.0

Good(587 Ratings)

Hotel in Knoxville, TN

Reasons to book

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsWiFi/Internet, Air conditioning, TV and more

About this hotel

Hotel in Knoxville with free parking
Along with coffee/tea in a common area, this smoke-free hotel has laundry facilities and barbecue grills. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a picnic area, a front-desk safe, and a vending machine are onsite.
Housekeeping is available on request.
Extended Stay America Suites Knoxville West Hills offers 72 accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries.

This Knoxville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.

Map of Knoxville, TN

city location on map

Nearby attractions

The Island in Pigeon Forge

Ripley's Aquarium of the Smokies

TITANIC Museum Attraction

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Expedia properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Expedia provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Expedia

$$$$

7.0Good

(587 Ratings)

"Location was good - check in was very seamless. Room was nice & very clean"

Barbie

Don't miss out! Price and availability may change

$$$$

7.0 / 10.0

Good(587 Ratings)

Hotel in Knoxville, TN

Reasons to book

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsWiFi/Internet, Air conditioning, TV and more

Map of Knoxville, TN

city location on map

Nearby attractions

The Island in Pigeon Forge

Ripley's Aquarium of the Smokies

TITANIC Museum Attraction

Available Rooms

About this hotel

Hotel in Knoxville with free parking
Along with coffee/tea in a common area, this smoke-free hotel has laundry facilities and barbecue grills. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a picnic area, a front-desk safe, and a vending machine are onsite.
Housekeeping is available on request.
Extended Stay America Suites Knoxville West Hills offers 72 accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries.

This Knoxville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Expedia properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Expedia provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Expedia

Ratings and reviews

7.0 / 10.0

Good(587 Ratings)

1.0 / 10.0

Whole place smells. Door security latch locks after you leave the room and front desk person has tool that she used to unlock so apparently that happens a lot instead of just repairing!!! The heater was not plugged in and there were kinky lil hairs on a washcloth.

5.0 / 10.0

the staff is great!!

4.0 / 10.0

Could hear a lot of people fighting on friday night, some intoxicated other people around, messed with sleep. Room is moderate to low quality, but not too bad considering the price.

6.0 / 10.0

Price was good, but the room was very old. Counters and chair had nicks and damage. One kitchen drawer completely missing. kitchen sink dripped. A stove knob fell off on its own & couldn't be reattached. The security bar/latch on door was broken off. Bedside lamp had no bulb. There is no ice machine in this hotel. Sheets and towels were clean. A/C worked well. Front desk lady was friendly, available and helpful. Parking was free.

3.0 / 10.0

Prepackaged food.

2.0 / 10.0

I saw an accurate review too late. Had I not paid in advance, I would have hi tailed it out. Tons of smoke in the lobby and it got worse headed to the room. Our room initially smelled of paint, which I thought was a blessing. The smoke overpowered that paint in a hurry. Towels were either just folded again after animal bathing, or just naturally hairy. Wear your shoes at all times. For the first time ever I put a chair to help secure the door. I know it was not an expensive option, but since it was close to destination. Highly advise, KEEP LOOKING

10.0 / 10.0

Location was good - check in was very seamless. Room was nice & very clean

10.0 / 10.0

Everything

4.0 / 10.0

Fights in the corridors, smells like pee and cleaning solution. Mattresses are rough.

10.0 / 10.0

The room was very clean and cozy. It has a small kitchen. We didn't use it, but it's excellent.

8.0 / 10.0

Not a nice hotel or room

3.0 / 10.0

My boyfriend and I were only there to sleep, so we didn't get the fully experience of the hotel. However, as soon as we walked into the lobby to check in, we smelled strong smoke from cigarettes. The odor kind of went away as we walked closer to the hotel room, but we could still smell it a little.

3.0 / 10.0

This is the place for you! But only if you're looking for guests walking around the lobby, drinking liquor from a bottle, 30+ hairs in your shower, and just mini muffins as your "free breakfast"! The guest ratings did not match the actual hotel stay...

3.0 / 10.0

The people were amazing, the bed great! The towels were soft and clean. The room was half way below the ground and there was mold in a lot of places. The door electronic worked but the handle did not work…but the other people there on the floor were great and friendly. I felt safe there with the nice people.

10.0 / 10.0

Great service

8.0 / 10.0

While the area was nice and the staff seemed friendly with the limited amount of interaction we had. Only minor complaint was there were no plastic cups in the bathroom. If you were planning on staying there more than a few days and want to use the kitchen to cook food instead of eating out you will need to bring your own pots and pans and dining ware. Or rent it from the hotel. I do understand why they rent it out because they have to make sure that it is clean properly after you leave. Their on site breakfast options are coffee, oatmeal and granola bars. But there are plenty of places to get breakfast in the area. I would consider staying here again if I need to go back to Knoxville.

2.0 / 10.0

Well, I get in my room and there is piss and pubic hair that isn’t mine, all over the toilet and what I can only guess is semen along with burn marks on the sheets that haven’t been washed, so there’s that. Not to mention the homeless roaming the parking lot looking for things to take so I won’t be sleeping much tonight and instead watching my vehicle. I want my $84 back. This place is worth $35 a night MAX.

2.0 / 10.0

Dirty, unsafe, hair in bed, wet shower, police in building due to some issues, basement room, broken appliances, dirty overall

2.0 / 10.0

Filthy, dirty room. This should not be an American option. Go to India if you want something comparable.

2.0 / 10.0

Was not clean and unpleasant odors

10.0 / 10.0

Great

2.0 / 10.0

The room had an overwhelmingly musty smell. Cleaning was limited; it appears they changed the towels and sheets and that was about it. The floors weren’t even swept and were filthy. The bed was creaky and uncomfortable. The faucet to turn the water on was broke off and just sitting in the side of the filthy tub. When I pulled the lever to turn on the shower head, mote water came out of the faucet than the shower head. It was bad enough I even wrote to corporate. Random, small issues aren’t a big deal, but this property is clearly neglected.

2.0 / 10.0

Checked in ok. Went around back to go to room, open the door to the hallway and was hit with the smell of cigarettes and some pungent food smell. Supposed to be non smoking hotel. Went in room smelled like straight up cigarettes. Bathroom had mold in shower. There was no hair dryer. The furniture was old and worn out. The pillows smelled like cigarettes. The door leading out back did not have a lock so the building wasn't secure. All night long things were moved and clanked on the floor above. Couldn't sleep because of the noises. Had the leave the fan on full blast just to stay cool. Don't stay here.

1.0 / 10.0

The cigarette and pot smoke smell at this property was unbearable, especially for a family trip with kids (traveling for a funeral, no less). I know this area of Knoxville well and assumed the hotel would be in much better condition than it was. The room was had was large, but we couldn't bear to stay in it due to the overwhelming smells in the room, lobby and hallways. I got a refund for one of three nights, wish it was more. This place is a mess.

10.0 / 10.0

I liked that it was convenient to everything.

2.0 / 10.0

The reservation stated hair dryers were available upon request. I requested a hair dryer but was told that they do not have hair dryers. This was a first for me. The refrigerator in the room did not open fully as the door hit the stove. The bed was not comfortable and there were dogs barking consistently.

2.0 / 10.0

Location and my room was dirty, very poor housekeeping.

2.0 / 10.0

Horrible smell filled the entire room and room looked like a bull ran through it

8.0 / 10.0

We had to switch rooms for a stain on the bed sheet and the tv didnt work. But over all very nice stay. Staff was very nice. Definitely will stay again.

2.0 / 10.0

The only good thing was the clerk that checked me in. She was very nice and fast at checking me in. All the rest was bad: There was no toilet paper or holder. The sheets were stained red and brown. The sink and bathroom mirror had toothpaste residue. The toilet seat was dirty. The bathtub had a large pink mold ring around the drain, mold all over the tile, and soap scum on the tile walls. One of the side doors wouldn’t open at all (BIG fire safety hazard!) and another side door wouldn’t shut and lock. The property is dated which wouldn’t be so bad if it was at least clean and doors worked properly.

2.0 / 10.0

Disgusting place

2.0 / 10.0

burn marks on tub, holes in walls, carpet real dirty, desk chain - arms loose, fabric torn, chair - fabric real dirty, inside lock only had two screws holding in door and those were loose,

2.0 / 10.0

I found another place to stay the second night I was in town - even without getting my money back. Dirty (horrible!), loud. Do not stay here.

2.0 / 10.0

Room was not ready when we arrived an hour later than check in. Staff did their best to complete as quickly as possible, but the room was bug infested. Needless to say the wife was not happy!

8.0 / 10.0

Nice clean hotel

2.0 / 10.0

Room smelled of cigarettes, clearly had not been cleaned in a few visits. Towels and bed sheets were yellow.

4.0 / 10.0

Did not have a reserved room available after overbooking, tried to charge more for a smaller room than my original room cost, and finally was told the second floor was the top floor by the attendant on duty after trying to make sure I was in a low noise area because I had my dog with me. This is a three-floor facility. This is outside of the hotel's control, but there were several very odd individuals around the hotel. One individual was sitting on my car's front bumper and did not respond when spoken to. Overall an odd area and an unpleasant stay.

5.0 / 10.0

Great supportive staff, centrally located, clean and quiet

1.0 / 10.0

This was terrible. I trust the reviews and had higher hopes than this. When we arrived, the couch bed was completely unusable. The closet was broken. The towels had stains and the bed sheets were stained. There were crumbs at the bottom indicating that the sheets were not changed between users. There was mold in the shower. Had we not gotten it at 12:30am, I would have left. The kids socks were black indicating that the floors were not clean. When sleeping it felt like bugs were crawling on us. Also, at night there was a BRIGHT light from outside. Overall terrible 100% do not recommend. Spoke with front desk about complaints and were told a manager would get back to me.

2.0 / 10.0

Poor maintained room, bathroom door would not close & latch because door hit jam, broken handicap bar with jagged metal edges which could cause a serious cut, entrance door sweep missing that has a 1 inch gap, main light cover hanging partially off, countertop molding coming off, dirty walls, hard bed, …….

FAQs

Is parking included with this hotel?

Parking is not specified as an available amenity at Extended Stay America Suites Knoxville West Hills. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is Extended Stay America Suites Knoxville West Hills pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

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