Gran Hotel Argentino

We arrived at around 1:45 p.m. and were not allowed to check in, even though our reservation stated that check-in was available from 2:00 p.m. The receptionist told us that check-in would only be possible around 2:30–2:45 p.m. There was very little flexibility, and it also took quite a while for us to be attended to. Overall, the welcome and customer service could have been better. We also had an issue with the room door. The handle seemed old or damaged, and opening the door required a very specific and awkward movement. The first time, we had to call someone from reception to help us get into the room. They opened it for us, but the underlying problem was not fixed, so we had the same difficulty every time we came back to the room. The room itself was very clean, tidy and comfortable. The mattresses were comfortable and everything was well maintained in terms of cleanliness. However, the room looked quite different from the photos shown when booking. The pictures make the rooms look much brighter, whiter and more modern, while ours was considerably darker and felt more dated. The bathroom was fine. The shower was actually one of the best parts of the stay: the water pressure was excellent. Breakfast was also good and matched what was advertised. There was a decent variety, including ham, cheese and other options. Overall, considering the price, it was still a good value for money and a reasonable option. However, the hotel could definitely improve the check-in experience and customer service, fix maintenance issues such as the door handle, and use more representative photos of the actual rooms.

Extremely disappointing and completely unfriendly check-in experience. I arrived at the hotel after an exhausting journey of almost 30 hours — flying from Shanghai to Frankfurt and then to Buenos Aires. After such a long trip, I was absolutely exhausted and desperately needed to rest. Unfortunately, instead of receiving tired guests with some basic understanding and flexibility, the hotel seemed determined to make everyone wait until exactly 3:00 PM, even though rooms were apparently available. The result was ridiculous. The lobby became completely overcrowded, with exhausted passengers standing around because there was simply nowhere left to sit. People had just spent many hours travelling, and yet the hotel made everyone wait together until the exact official check-in time. And then, at precisely 3:00 PM — not one minute earlier — the check-in process suddenly began. Of course, the entire crowd rushed to reception at once, creating another long wait. I personally had to stand there for roughly another 30 minutes while this huge group of people was processed. I completely understand that hotels have check-in policies and that rooms are not always ready before the official time. But this was not about rooms not being ready. It was about the hotel choosing to enforce the 3:00 PM rule literally to the minute, despite having tired guests waiting in an overcrowded lobby. There was absolutely no sense of hospitality or flexibility here. The whole situation felt unnecessarily harsh and, frankly, almost like the guests were being punished for arriving a little early. A good hotel should understand that hospitality is not only about having a room available. It is also about how you treat people when they arrive exhausted after a very long journey. This could have been handled in a much softer, more human and customer-oriented way. Even allowing guests to complete the paperwork in advance, prioritizing those who had travelled for many hours, or simply communicating and managing the waiting process better would have made a huge difference. Instead, the experience was rigid, stressful and unnecessarily unpleasant. Definitely not the welcoming arrival I expected after a 30-hour journey.

Se nos perdió un objeto, consultamos por las cámaras pero no nos dieron facilidades, para el retiro de las maletas pedían esperar cuando su compañero amablemente nos las brindó, el tema del desayuno lo revisaremos con agora ya que si estaba incluído y no se brindó ninguno de los días

I am solo traveler. I ordered economy single room with large bad. Great location, slow reception service