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SureStay Plus Hotel by Best Western Mountain View

Lobby

Desk, laptop workspace, iron/ironing board, free WiFi

Combined shower/tub, free toiletries, hair dryer, towels

Desk, laptop workspace, iron/ironing board, free WiFi

Combined shower/tub, free toiletries, hair dryer, towels

7.0Good

(946 Ratings)

"Front desk staff is friendly. Approachable. Although room smells, because it’s an old building, room is clean."

Angielyn

Don't miss out! Price and availability may change

7.0 / 10.0

Good(946 Ratings)

Hotel in Los Altos Hills, CA

Reasons to book

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsWiFi/Internet, Air conditioning, Pool and more

About this hotel

Suburban hotel with free parking, in the vicinity of Palo Alto VA Hospital
This smoke-free hotel features an outdoor pool, a fitness center, and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Additionally, a seasonal outdoor pool, a business center, and concierge services are onsite.
SureStay Plus Hotel by Best Western Mountain View offers 71 accommodations, which are accessible via exterior corridors and feature fireplaces and complimentary newspapers. This Mountain View hotel provides complimentary wireless Internet access.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Map of Los Altos Hills, CA

city location on map

Nearby attractions

Santa Cruz Wharf

Fishermans Wharf

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Expedia properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Expedia provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Expedia

$$$$

7.0Good

(946 Ratings)

"Front desk staff is friendly. Approachable. Although room smells, because it’s an old building, room is clean."

Angielyn

Don't miss out! Price and availability may change

$$$$

7.0 / 10.0

Good(946 Ratings)

Hotel in Los Altos Hills, CA

Reasons to book

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsWiFi/Internet, Air conditioning, Pool and more

Map of Los Altos Hills, CA

city location on map

Nearby attractions

Santa Cruz Wharf

Fishermans Wharf

Available Rooms

About this hotel

Suburban hotel with free parking, in the vicinity of Palo Alto VA Hospital
This smoke-free hotel features an outdoor pool, a fitness center, and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Additionally, a seasonal outdoor pool, a business center, and concierge services are onsite.
SureStay Plus Hotel by Best Western Mountain View offers 71 accommodations, which are accessible via exterior corridors and feature fireplaces and complimentary newspapers. This Mountain View hotel provides complimentary wireless Internet access.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Expedia properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Expedia provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Expedia

Ratings and reviews

7.0 / 10.0

Good(946 Ratings)

5.0 / 10.0

Great location, in more ways than advertised. Had to bring my car to service for a day and was able to take the bus, bus stop 1 block away.

10.0 / 10.0

Front desk staff is friendly. Approachable. Although room smells, because it’s an old building, room is clean.

2.0 / 10.0

Make sure staff or anyone opens the residence doors and leaves them open. Our room door was found open after returning from dinner.

1.0 / 10.0

The room was dirty, bathroom was covered in ants and the shower left puddles on the bathroom floor after I showered. By bed sheets had holes in it.

8.0 / 10.0

Clean, good value, friendly staff

10.0 / 10.0

The building itself seems old but the overall condition was quite clean. Good restaurants were nearby.

5.0 / 10.0

Good experience staying here.

3.0 / 10.0

Clean comfortable room. Easy check-in and check-out. Good parking. We did not feel safe, though. On two occasions (one at 2 PM and one at 9 PM) someone kept trying to insert a key into our door as if trying to get in. That was very unsettling. At about 11 PM there were loud banging noises either on the door of the room next to ours. We reported all of these incidents to the front desk but there is, obviously, little they can do about this given the 2-story, open walkway design of the hotel. A gated entry to the parking lot and entrance would be the only reasonable solution.

6.0 / 10.0

.

8.0 / 10.0

Clean room and comfortable bed. That’s all we needed for one night.

5.0 / 10.0

The staff at Sure

1.0 / 10.0

Room looked nothing like the photos on hotels .com .Room needs some upgrades Capet need to be cleaned . Night staff is very rude.

4.0 / 10.0

I did not like the mold in the shower tiles, on the bathroom floor, behind the faucet.

8.0 / 10.0

The breakfast ok, feel the stomach

4.0 / 10.0

We were welcomed with the big stains on the carpet. A dead bug smashed on the wall a big wad of goop by the door still determined to be what it is and just dirty would not stay there again would not recommend staff was nice, but that’s about it.

5.0 / 10.0

The hotel was nice and quiet..staff was friendly..no complaints at all from me

8.0 / 10.0

The rooms were clean and spacious, although I had to place the microwave on the floor to be able to plug it in. This wouldn’t be accessible to someone who can’t lift, bend over, get back up, and so on. Same for the coffee machine, although I didn’t use that. I feel that this should have been communicated to some extent. My stay was otherwise very nice and I enjoyed the breakfast!

1.0 / 10.0

This stay was no good. I stayed there twice last summer and liked it - budget friendly and clean. This year our first room had a red stain near the pillows on one bed and hair and lint under the sheets on the other. When we moved rooms the beds were clean enough, but the bathroom was grimy and thick layers of dust were everywhere. Plus both rooms has stained dirty carpet. When I spoke to management about my concerns the next morning, they stated that they were sorry and I could ask for the "manager's special" next time and get a discount. This did not leave me with any want to ever stay at this property again.

10.0 / 10.0

All those at the front desk were excellent!

6.0 / 10.0

Good value

10.0 / 10.0

.

1.0 / 10.0

It wasn’t very clean, walking on the carpet my bare feet was dirty. Noise from air conditioning and fridge was loud. Could hear shower and toilet from above. Mega truck start the engine and rev at 6 am. Was scheduled to stay today but changed to Hampton Inn, much nicer and quiet. Take that dump off your listings!

2.0 / 10.0

The bathroom was not clean, air conditioning too loud,

8.0 / 10.0

The hotel is two story building and the front desk is available round the clock and helpful.

3.0 / 10.0

Strong smell of "substance" in the hallways as we walk to the room, which we believe were guest related and not related to the hotel, and there were fleas in the bed/mattress where my spouse was bitten around her ankle. Location and service were good.

6.0 / 10.0

The tub in the bathroom was very dirty. The sides and non stick dots were very dirty.

10.0 / 10.0

Super convenient, safe and quiet neighborhood, nice walking around

10.0 / 10.0

Natalie was a great host. She was very nice and helpful. It was a very good experience.

4.0 / 10.0

Really enjoyed our stay. It’s super quiet. Breakfast was average but pretty good selection. Customer service was very good, everyone was very friendly.

10.0 / 10.0

The room was clean and the breakfast was well-laid out. The staff are helpful. Good value for the price.

8.0 / 10.0

Unfortunately the microwave in our room was dirty. A little disappointed when I had to eat on paper plates and plastic utensils

8.0 / 10.0

It was very convenient and reasonable while mu son was in the hospital.

8.0 / 10.0

I serves the purpose very well if you are travelling alone for work or just want a place to sleep. Parking, breakfast, gym room are very good. The room are clean and functional.

2.0 / 10.0

Has no elevators for wheel chair access

2.0 / 10.0

Poor motel with no air-conditioning. My room was over 80° at night, extremely uncomfortable.

4.0 / 10.0

The stay was ok. Just a few things. Cobb webs near the window. Like it has not be cleaned in years. Shower curtain had mold, same as well, like it had not been changed in years. The lock for the door was broken.

4.0 / 10.0

The bed was super comfortable and the pillows were great. Good water pressure too. The not so good was the fact that we started out with not even a quarter roll of toilet paper and quickly ran out and waited hours for more to arrive. Finally I had to swipe some off a cleaning cart. They didn’t clean our room every other day as requested. The cleaning woman walked into our room while we were there, didn’t knock…good thing we were clothed. And the breakfast was rough. Dried out hot food and tasteless everything else. The parking at night is also a joke.

10.0 / 10.0

I’ve stayed here twice now and enjoyed it each time. Great location and friendly staff. Beds are comfy and clean rooms.

10.0 / 10.0

My only quibble is breakfast: Management needs to work on breakfast to create more options. It's also dry. And they need to add a waffle maker with real syrup. Now if you're reading this: Remember this is an old hotel in Mountain View that has been restored and updated. It's not the Mandarin in San Francisco with breathtaking views of the bay. I stayed 2 weeks for family business reasons, and I really appreciate the staff's friendliness and the cleanliness of the facility.

1.0 / 10.0

Extreme chemical smell, mold around the tub, maybe mold, maybe blood on the walls. Worst BW I’ve ever stayed in. I want a refund.

FAQs

Is parking included with this hotel?

Parking is not specified as an available amenity at SureStay Plus Hotel by Best Western Mountain View. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is SureStay Plus Hotel by Best Western Mountain View pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

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