Bestwood Lodge

the staff were amazing, the food excellent, the building is beautiful and the bed was really comfortable we had the queen size .

All staff are very helpful

All very good. It is lovely place and well run.

A fantastic hotel, in an area of national historical importance. The service from everyone there is fantastic. It's a beautiful hotel where you can take a walk. You may think some areas need further maintenence but the cost maintaining Victorian Gothic style building is frankly very difficult and should get Government grants. It really is an incredible place absolutely steeped in legend and history.

Really interesting building, comfortable beds bedding etc. water coffee and tea supplied, replaced daily Manager and staff obliging, friendly and helpful Set in restful woodland setting but easy access to city The building is old and quirky and in parts need of updates but this is compensated for by its character and it is refreshingly different from many modern hotels with corporate decor and little soul. WiFi intermittent at times . I have stayed many times and hope to stay again.

Bestwood lodge is a big old character building with nice picturesque surround but all the rooms need updating/decorating refurbishing to make them comfortable and everything working properly- all rooms need an overhaul. Also bedding - only one choice of duvet/bed linen which was very hot and so not a good night sleep.

The property itself is stunning in character being Richard III hunting lodge. But our King Charles room had only 1 heater working and its a big set of rooms. Despite asking for the other radiator to be switched on by WiFi it remained off all night and the remaining other was too low to have any effect. It was a cold night and thus did not get proper sleep. Avoided the breakfast as we have had two previously poor experiences with tepid coffee served from a flask.

Clean and great service

No lift. Bedroom on the third floor miles from reception. Had to cancel my stay and book another hotel. No refund

Bestwood Lodge is a very old building in need of investment but for me that’s part of its charm. On the run up to my function I felt there was a bit of casualness around arraignments however on the night everything was spot on the staff were brilliant from the manager down the buffet food was spot on the venue DJ (Kes) was absolutely brilliant my accomadation was spot on. All in all my experience was very good and I would definitely use Bestwood Lodge again.

The hotel is set in a beautiful location and the staff were very friendly. The hotel also has lots of history going back centuries.

One of the nicest places ive ever stayed....

The staff were great but that’s it! The whole place was very very old, outdated, dirty and uncomfortable! Booked a twin room but was given a double room with a sofa bed without any bedding! The room was very dirty and dusty. Bathroom was awful. The outside of the building was quite impressive though!

The hotel was empty and had no character whatsoever. It is a lovely old building that has been left to go to rack and ruin. Room was dingy and I could barely move in the shower it was so small. We had breakfast this morning and were the only people in the dining room and breakfast was very poor.

The hotel is stunning but needs millions spending on all the faults. It is very run down both internally and externally which is a great shame.

Staff was amazing. Great customer service- very receptive.

Declan was amazing. Great customer service- very receptive.

We arrived late in the evening in a £15 Uber after a day at Trent Bridge. Quick, cheery check in. Quiet room, high ceilings, comfy bed, clean room, functional bathroom. Hot and cold choice at breakfast, lovely poached eggs. Shame you couldn't sit outside, but nice breakfast room. We had a short walk in the grounds to shake off a hangover, read a bit of the history of the place and then a quick check out!

Staff were very helpful and friendly, if a bit haphazard! Food in the restaurant and the bar was really nice and well-priced. The bed was one of the most comfortable we have ever slept in and the room was very pleasant. There was a party in the function room below us, but there were no.problems with noise. Interesting place and good value for the price

The staff were all very nice and personable and the property is beautiful, however the building and grounds are in serious need of maintenance. ☹️

It was easy to find and the building looked good with parking out front. Check in was ok. We were on the first floor. On arrival the room looked clean, but there was dirt on the chair which I brushed off and just thought it was an oversight. The bathroom was clean with new towels. We booked for dinner which was not that special and the desert we wanted and was advertised as vegan, was not, so we went without. Disappointed. The worst bit was when I pulled back the covers to get into bed and to my horror saw it was dirty with black blobs on, (thinking the dreaded bed bugs!). Took photos so you can see for yourself. I tried to phone downstairs, but as they were very busy with a wedding reception, there was no answer, So putting my jacket over my PJs I wandered downstairs, and there was someone thankfully now on reception that I could ask to change the sheets etc. He came up a few minutes later to do the change. He did ask if we wanted a nightcap on the house, but as we were already ready for bed, and I don't drink that much, we declined. Would have been nicer for a little discount tho. Don't know if we would be returning.

The hotel is beautiful, extremely comfortable beds. Friendly service

There might as well have been a ladder to get me to my room. Badly signposted, no lighting on the main stairs, more stairs to go up, to go down, to go up again. Got to the end of a musty, dated ‘antique cream’ coloured corridor to find the rooms ended in 31. I was in 32. I realised there was yet another door (that looked like a cupboard door) - I went through that, expecting to find some kind of edible delight with ‘eat me’ written on it, as the walls and ceiling performed a masterpiece of collapsing perspective. The room was basic. No bedside lamps, a rotting window; a barely warm radiator. An awkwardly long ‘bathroom’ with an anti-tardis shower; I have seen babies dribble with more pressure. Dated wired telephones (telephones???) that had been unplugged by previous guests (who might no longer be with us) due to their audible affliction to ‘ping’. Single use plastic bathroom cups completed the utopian experience. Upon checkout, I was greeted with the ‘How was your stay?’ gambit, just to finish me off. Wow, that was a unique experience. I was not inclined to say “ Well….” - this chain is not, and will not do anything to make this a better place to stay. The incredible edifice they have acquired has a huge appetite for improvement to achieve a decent standard, but profit outranks any call to arms.

The vaulted ceiling in the reception area is a nice feature.

I wanted to fall in love with this place. It looked gorgeous on the outside and the grounds were lovely. The desk clerk was friendly checking in. But getting to our room was difficult with luggage. Hallway turns and several doors and staircases. The room itself was shabby. The wallpaper was peeling and it just overall looked tired. Breakfast the next morning -- for a charge -- was not the best and the sausages gave me indigestion. I think they were a little "off". I had to search out a pharmacy to purchase an antacid. Probably would not recommend.

Wonderful sight, lovely staff and good service.

This was a stunning old palatial character building and grounds. Wonderful and helpful staff. Good food and beverages. Really enjoyed our two nights.

Before I get into the experience of staying at the property, I will say that the bar/restaurant staff were amazingly helpful and friendly; the food was wonderful, as well. If I was only reviewing them, I would give it full marks. The hotel, itself, though, was very disappointing. From the start, we were concerned, as the parking lot and surrounding green space if full of garbage and poorly cared for. Once we entered the hall near our room (17), we noticed a strong moldy, musty smell that got worse inside our room. The room itself was in need of not only a deep cleaning (the bathroom, in particular, had not been cleaned well for some time and had visible mold and built-up dust) as well as renovation (carpet stains, wallpaper stains). We stay in historic hotels whenever possible and can say with certainty that the issues were not what one would expect from a property being older, but were actually issues of poor cleaning and upkeep. As an indicator of the shoddy state of the rooms, the bedside lamps are not plugged in, as there are no outlets and the hotel has not seen fit to bring in extension cords or other solutions, but simply leaves a non-functional light for people to suffer through. We were only booked for one night and we were exhausted upon arrival; otherwise, we would have demanded a refund and gone elsewhere. Save yourself the disappointment. Go for dinner, which is highly enjoyable, and stay elsewhere.

Wonderfull location and setting, Service in the evening was outstanding However morning was a different story, We came down for breakfast (as booked) the place was totally empty -No reception, No guests ,No staff in restaurant, After waiting 20 minutes with only a flask of luke warm coffee available 3 young ladies arrived into the dining room and still no staff or service and no one in reception, Searching around we found a woman who proved very rude indeed and clearly having no customer service training or intent said she had been busy elswhere and harshly demanded that I return to the dining room,there demanding we sat at the window table as we were at a table set for dinner asking which one (as there were 5 windows) she became even more and aggressive, the the 3 ladies then tried to move to window tables. which only had 2 seats,they were instructed to stay at the larger table, As a point of interest there were approx 20 tables in the room no staff no assistance and some tables with dirty linen and no cutlery , with only 5 guests requiring 2 tables was it really an issue where anyone sat? Even though we had been waiting for a very long time she took the orders for the 3 ladies and we were left to wait a further 15 minutes at which point the ladies had left that presented as breakfast and left the dining room , we thought a simple 3 egg omelette may be quick and easy, we were presented with what appeared to be a pancake base with a thick layer of cheese swimming in oil

Lovely and convenient

Staff to endure that the room is cleaned. Inside thevwardrobe was dirty, the rail and the hangers. lnside the bedsides draws were dirty. The cleaner only emptied the dirty basket in the bedroom and not the one in the bathroom. The window in the bathroom was dirty. The bath was too small hence when having a shower the curtain around the bath was touching my body when the shower was on.

We had a wonderful stay at Bestwood Lodge staying in the King James room. A beautiful room with a balcony overlooking the gardens. Had a meal in the restaurant and the food was delicious. The lodge is a beautiful building with lovely gardens. Linda and Graham were so friendly and helpful. They looked after us very well. Want to go back very soon!